Account Manager

StoredTech•Queensbury, NY

7d•$100,000 - $120,000•Hybrid

About The Position

Are you passionate about building strong relationships and delivering exceptional client experience? At StoredTech, we don’t just provide IT solutions; we create lasting partnerships with our clients and ensure they thrive. As a Client Success Representative, you’ll be the trusted voice and advocate for our clients, guiding them through their journey with us and ensuring they get the most out of our innovative services. This is more than just a client-facing role—it’s a chance to make a real impact, collaborate with a team that’s dedicated to excellence, and be part of a company that values people just as much as technology. If you’re energized by helping others succeed, enjoy problem-solving, and want to be part of a fun, dynamic, and forward-thinking workplace, we’d love to meet you.

Requirements

Excellent communication and interpersonal skills
Analytical mindset for reviewing client performance metrics
Ability to manage multiple client accounts simultaneously
Proactive problem solver
Strong organizational skills
Task oriented
CRM experience
Ability to work in a fast-paced environment
Team collaboration and coordination
Adaptability in a dynamic environment
Use computers and office equipment for extended periods.
Ability to sit, stand, and travel as needed.
Reads, writes, and communicates clearly to perform job duties and interact with clients and team members.

Nice To Haves

HubSpot preferred
IT Service, MSP or Technology sales experience
Communicates effectively via phone, video meetings, and email.
Occasional travel is required to client sites or StoredTech offices (estimated 20%).

Responsibilities

Serve as a main point of contact for clients, understanding their business goals and challenges.
Regularly check in with clients to assess satisfaction and identify opportunities for improvement.
Escalate complex problems to appropriate internal teams and ensure timely resolution.
Conduct regular client reviews with clients to review performance metrics, discuss service enhancements, and gather feedback.
Provide clients with training on new features, updates, and best practices related to our services.
Monitor renewals and proactively engage with clients to ensure retention.
Identify upsell and cross-sell opportunities.
Advocate for client needs and requirements within the organization.
Collaborate with product and service development teams to ensure client-centric improvements.
Maintain accurate and up-to-date client records, including contact information, preferences, and service history.
Document client interactions and resolutions in the CRM system.
Perform any additional job duties as requested by management to contribute to the overall success of the organization.
Contribute to sales along with retiring a monthly revenue goal.