Account Manager

Southern Tire Mart • Knoxville, TN

10d • Hybrid

About The Position

Serve as the primary point of contact for assigned commercial and fleet accounts, building strong, long-term customer relationships. Retain and grow existing accounts by identifying opportunities to expand tire, retread, and service solutions. Provide accurate quotes, proposals, and service recommendations aligned with customer needs. Partner with service and operations teams to ensure timely, high-quality fulfillment of products and services. Monitor account performance, customer satisfaction, and service delivery to ensure consistent execution. Resolve customer concerns quickly and professionally, owning issues through to completion. Maintain accurate customer records, activity, and pipeline in CRM; provide regular updates and reports to management. Stay current on products, services, pricing, and industry trends to better support customers.

Requirements

• High school diploma or GED required
• 2+ years of experience in account management, customer service, or B2B sales (commercial/fleet experience preferred)
• Strong communication, relationship-building, and problem-solving skills
• Ability to manage multiple accounts while maintaining attention to detail and follow-through
• Proficiency in Microsoft Office
• Valid driver’s license with acceptable driving record
• Ability to travel locally to support customer accounts

Nice To Haves

• bachelor’s degree preferred
• CRM experience preferred

Responsibilities

• Serve as the primary point of contact for assigned commercial and fleet accounts, building strong, long-term customer relationships
• Retain and grow existing accounts by identifying opportunities to expand tire, retread, and service solutions
• Provide accurate quotes, proposals, and service recommendations aligned with customer needs
• Partner with service and operations teams to ensure timely, high-quality fulfillment of products and services
• Monitor account performance, customer satisfaction, and service delivery to ensure consistent execution
• Resolve customer concerns quickly and professionally, owning issues through to completion
• Maintain accurate customer records, activity, and pipeline in CRM; provide regular updates and reports to management
• Stay current on products, services, pricing, and industry trends to better support customers

Benefits

• Competitive base salary + commission (structured to reward retention and account growth )
• 401(k) with company match
• Health, Dental, Vision, and Life Insurance
• Paid training and clear career advancement opportunities
• Company vehicle or mileage reimbursement (as applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED