Account Manager - (Cleveland, OH)

GM Financial•Cleveland, OH

18h•Onsite

About The Position

GM Financial is seeking an Account Manager to join its sales team. This role involves working with GM dealers across the United States on various initiatives to boost vehicle sales, customer loyalty, and profitability. As a trusted advisor, you will consult with dealership personnel and collaborate with internal partners to represent GM Financial. The ideal candidate possesses strong relationship-building skills, a service-oriented mindset, effective communication abilities, and thrives in a fast-paced, challenging field-based role. This is an opportunity to join a company with an entrepreneurial spirit and develop your career within GM Financial's stable, growing, global sales organization.

Requirements

Bachelor’s Degree strongly preferred, or extensive relevant experience.
3-5 years of experience in the automotive industry, lending, or sales in a related field preferred.
18 months as a GM Financial Account Manager, or completion of the Strategic Account Management Program preferred.
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work.
Understanding of responsible AI use, including ethics and data protection.

Nice To Haves

Long-term mobility is beneficial for career development and advancement within the sales organization at GM Financial.

Responsibilities

Sales, service, and support of assigned GM franchise dealers and associated GM Financial products.
Provide quality customer service by satisfying the business needs of dealers, manufacturer partners, and GM Financial.
Develop dealer relationships that generate loan and lease contracts, floor plan accounts, and commercial lending accounts according to GM Financial's established credit risk and profitability models.
Help equip dealers to sell more new GM units, used vehicles, and drive profitability.
Manage assigned dealer relationships within a geographic territory to achieve key objectives.
Offer support and service on all GM Financial initiatives and systems.
Maintain effective communication with dealers and appropriate internal partners.
Be self-motivated with an ability to work both independently and collaboratively to drive change in the assigned market.
Professionally represent the brand and demonstrate the captive value proposition.
Manage dealer relationships to drive sales and engagement with GM Financial.
Support and market all programs, systems, incentives, and rewards.
Act as a liaison between the dealer and the Credit Center, Funding, Commercial Lending, and other functional areas to resolve issues by partnering with subject matter experts.
Analyze dealer-specific data using reporting tools and take appropriate action.
Identify and resolve dealer issues presenting excessive risk to GM Financial such as portfolio issues, fraud, and dealer agreement violations.
Present information to senior level managers within GM Financial and GM dealerships.
Promote a culture of teamwork, excellence, inclusion, and integrity.