Account Manager, Curio Science

Vaniam Group

2d•Remote

About The Position

The Account Manager, Curio Science will oversee operations for non-CME scientific and clinical exchange programs, including faculty communication and audience generation, as they are funded. This role involves liaising between internal teams, healthcare providers, and clients in collaboration with leadership. The position is in a 100% remote environment with opportunities for local meet-ups.

Requirements

Bachelor’s degree
3+ years of work experience in a medical education company, healthcare communications agency, or the biotechnology/pharmaceutical industry
Technical expertise to include Outlook, Excel, PowerPoint, and other internal communication and project planning tools
Understanding of Curio Science offerings and ability to describe them to current and potential clients, faculty, and healthcare provider attendees
Awareness of relevant legal/regulatory requirements governing pharmaceutical industry activities
Strong customer service focus; history of looking for above and beyond solutions
Ability to communicate clearly and work collaboratively in a dynamic, virtual environment
Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization, healthcare providers, and clients at all times
Excellent oral and written communication skills, including the ability to provide clear direction and set expectations
Demonstrate ability to prioritize/plan work activities and meet tight deadlines
Ability to manage and prioritize personal and/or team workload
Results-oriented with a commitment to accountability
Strong organizational and time management skills
Demonstrate a sense of urgency to obtain results
Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for project teams to facilitate such quality control

Responsibilities

Oversee operations, including faculty communication and audience generation, for non-CME scientific and clinical exchange programs.
Liaise between internal teams, healthcare providers, and clients.
Create and maintain project timelines.
Track progress of activity against established timelines.
Provide mentorship to the account management team.
Execute program plan based on working budget and manage against funding obtained.
Initiate, execute, and measure the effectiveness of audience generation.
Provide onsite project management.
Serve as the project point of contact for internal teams (Scientific Communications, Creative, Client Services, Finance, etc.), clients, and healthcare providers.
Conduct regular project status meetings with internal core team and clients.
Maintain contact with healthcare providers throughout the course of the meeting.
Prepare, schedule, and conduct virtual trainings for expert advisors.
Contribute to mentoring and training of more junior staff and to department-wide trainings.
Partner with fellow account managers and cross-functional teams to support Vaniam Group business development initiatives.
Create scope of work for new subscriptions.
Other duties as assigned.