Account Manager

George P. Johnson Experience Marketing•Nashville, TN

7h•$65,000 - $75,000•Hybrid

About The Position

GPJ is hiring an Account Manager to join their growing team. This role is hybrid, requiring you to report on-site to one of the following office locations a minimum of 2 days/week: Austin, Boston, Detroit, Los Angeles, Nashville, New York City, or San Francisco. You are responsible for making sure that projects within your area of responsibility meet their timelines and budget requirements. Your focus is on a smaller scope, but you take this accountability seriously. You also have the task of keeping margin levels in check for the portfolio you've been assigned. This includes managing any service changes that may come up. Maintaining a strong strategic responsibility and owning client relationships is a key part of your role. You work to build trust and engagement with both your clients and vendors, internal stakeholders, team members, and other departments. You view things through the client lens. In addition, you support program direction, objectives, and plans. You possess proficiency in our tools (CRM, Deltek, etc) as well as thorough understanding of our processes. You provide a high level of client service and satisfaction, all while ensuring that you consistently and efficiently deploy GPJ methodologies. Another aspect of your role is to negotiate and collaborate effectively with internal staff. This collaboration is crucial in driving client success and ensuring account profitability. You actively engage with the greater Account Management Practice, including bi-monthly calls, and Slack channel discussions. Lastly, you may have the opportunity to mentor, manage, lead and develop members of the account team. It's important to support the growth and development of your colleagues in this dynamic role.

Requirements

5-7 years of previous industry / agency experience
2(+) years of client management experience desired
4 Year College Degree; preferred in Marketing/Advertising/Event Management/Business Administration, Hospitality, Communications, or related field
Ability to travel as required
Ability to work irregular hours in addition to normal business hours, to include nights, weekends and holidays as needed
Strong proficiency in Microsoft Office software including PPT, Word, Excel, Outlook.
Experience working with Fortune 500 brands desired
Experience working on more than one area of the client program desired
Experience with increasingly complex projects and events
Understands how to effectively oversee overall project timelines
Understands effective budget oversight and troubleshooting for larger budgets, leveraging SMEs as needed
building their 'influence' -- learning how to convey key messages both to the client and within the GPJ/PWW alliance.
Helps ensure team proactively addresses key project financial metrics, including profitability and margin
Mindful of overall account health. Helps ensure team interprets and proactively addresses impact of changes on project financial metrics
Able to have more complex financial conversations with clients.
Has clear understanding of PO process; able to oversee reconciliation and client invoicing
Exhibit some understanding of multi-channel marketing (including digitally integrated event and experiential marketing) concepts, terminology, strategies, brand management best practices, and marketplace execution of concepts
May have direct reports
May help mentor / teach others on Account team; may help manage onsite resources
Actively support (or may lead for smaller account) definition of strategic direction for account/program; proactively engage with team to add strategic and creative contributions.
Lead internal strategic meetings and may present findings to client
Previous experience with ERP, Project Management software, or similar tool is preferred

Responsibilities

Making sure that projects within your area of responsibility meet their timelines and budget requirements.
Keeping margin levels in check for the portfolio you've been assigned.
Managing any service changes that may come up.
Maintaining a strong strategic responsibility and owning client relationships.
Building trust and engagement with clients, vendors, internal stakeholders, team members, and other departments.
Supporting program direction, objectives, and plans.
Providing a high level of client service and satisfaction.
Consistently and efficiently deploying GPJ methodologies.
Negotiating and collaborating effectively with internal staff.
Actively engaging with the greater Account Management Practice.
Mentoring, managing, leading and developing members of the account team.
Supporting the growth and development of colleagues.