Account Manager

PakEnergy•Dallas, TX

30d•Hybrid

About The Position

The Account Manager will be responsible for managing and nurturing client relationships, with a primary focus on identifying and driving expansion selling and cross-selling opportunities. This includes proactively identifying additional needs within existing accounts, offering tailored solutions, and maximizing the value of our software products for each client. A deep understanding of the oil and gas industry is essential, as is the ability to effectively communicate how our software solutions can deliver ongoing value, foster long-term partnerships, and contribute to clients’ success. This position will require up to 50% travel to engage with clients, attend meetings, and explore new business opportunities in key markets.

Requirements

Experience and proven success in SaaS sales AND Experience and proven success in the Oil and Gas industry
Bachelor's degree in Business Administration or similar coursework a plus
Experience: 3-5 years of experience in account management, client relationship management, or a similar role, preferably in the oil and gas or software industries and proficiency with CRM systems (HubSpot, Salesforce, etc.).
Industry Knowledge: Strong understanding of the oil and gas industry, including key processes, challenges, and technologies.
Technical Acumen: Ability to quickly learn and effectively communicate technical software solutions to non-technical clients.
Communication Skills: Exceptional verbal and written communication skills, with the ability to influence and engage clients at all levels.
Presentation Skills: Ability to convey a customer story and communicate value to a group by utilizing a presentation in a board room setting or on a video call. (PowerPoint) (Zoom, Teams, etc.)
Problem-Solving: Strong analytical and problem-solving abilities, with a customer-centric approach to resolving issues.
Project Management: Experience managing multiple projects simultaneously, ensuring timely delivery and high-quality results.

Nice To Haves

Experience working with software solutions tailored to the oil and gas industry (ERP, data analytics, production or asset management systems, etc.).

Responsibilities

Client Relationship Management: AM is responsible for the Executive relationship with the customer. AM will build and maintain strong, long-lasting client relationships through regular communication, site visits, and feedback sessions to ensure high levels of customer satisfaction.
Product Knowledge: Demonstrate a comprehensive understanding of our software solutions, effectively communicating their benefits and capabilities to clients in the oil and gas sector.
Account Growth: AM is responsible for the account strategy, identifying opportunities for account expansion by understanding clients' evolving needs and suggesting relevant software enhancements or new products.
Cross-Functional Collaboration: Partner with technical support, and product teams to ensure that clients’ needs are met, and their expectations are exceeded.
Contract Renewal & Upsell: Assist CXM in renewal motion. Responsible for commercial relationship with the customer including contractual changes, negotiations or upsell/cross sell opportunities.
Reporting & Documentation: Maintain accurate records of client interactions, feedback, and account details. Prepare and present regular reports to management on account status, opportunities, and challenges.