Account Manager

Intertek•Cortland, NY

12d•Hybrid

About The Position

Labtest International, Inc. d/b/a Intertek is seeking an Account Manager to manage retailer inquiries on product testing, pricing, and lab capabilities of Intertek Global Labs. This full-time position involves identifying prospective customers, pitching new services, arranging demonstrations, and collaborating with retailers to finalize contracts and set up invoicing processes. The role requires consulting with retailers to resolve business challenges, providing continued support, and advising on testing requirements, safety standards, and quality criteria for new product launches. The Account Manager will also perform administrative duties, educate global lab teams on retailer business updates, and ensure that all retailer product testing needs and procedures are met according to specified test methods, protocols, turn-time requirements, and reporting procedures. This includes coordinating global correlation programs, resolving correlation issues, monitoring lab turn times and test volumes, and staying current on regulatory, safety, and quality performance requirements. The position also involves assisting retailers with projects, system updates, product and material development procedures, and training their employees. The Account Manager will provide technical assistance, conduct technical and safety presentations, and coordinate/attend seasonal product line reviews and product development meetings. The role requires tracking test/audit/inspection results and involves 20% domestic travel. Remote work is permitted.

Requirements

Bachelor’s degree in Textile Engineering or a related field of study
2 years of experience as a Textile Engineer, Quality Engineer, Textile Professional, or related role
2 years of experience in Production and quality aspects of fabric & apparel/non-apparel
2 years of experience in Testing standards and functional textile and apparel

Responsibilities

Manage retailer’s inquiries on product testing, pricing, and lab capabilities of Intertek Global Labs.
Identify prospective customers using business directories, leads from existing customers, or by participating in Industry events, conferences, and exhibitions.
Contact current or prospective customers to pitch new services and arrange demonstrations to present the innovations in the offerings.
Collaborate with retailers to finalize the business contracts and set their invoicing process with global Intertek labs.
Consult retailers to resolve business challenges and provide continued support to address their needs.
Collaborate with retailers on new product launches to advise on testing requirements, safety standards, and quality criteria.
Perform administrative duties, including maintaining testing records, managing revenue details, and presenting them to retailers.
Educate global lab teams regarding retailer’s business updates.
Monitor and work with Intertek global labs to ensure that all Retailer Products testing needs and procedures are met.
Ensure laboratories perform testing under the Retailer’s specified test methods and protocols, including turn-time requirements and reporting procedures.
Coordinate global correlation programs between Retailer and Intertek global labs.
Responsible for resolving correlation issues as they arise.
Continually monitor lab turn times and monitor test volume on Retailer programs.
Keep current on all regulatory, safety, and quality performance requirements and communicate relevant information to Retailer.
Assist the Retailer on projects and assignments, such as systems updates and product and material development procedures.
Train the Retailer’s employees on such documents.
Assist the Retailer with technical and safety presentations when needed.
Coordinates and attends Retailer’s seasonal product line reviews and participates in product development meetings to identify potential issues and contribute technical recommendations as requested.
Provides technical assistance to assist and resolve technical issues.
Track test/audit/inspection results as requested by the Retailer, including filing distribution, processing, and follow-up.