Account Manager

Introhive•Fredericton, NB

2d•Remote

About The Position

Introhive is seeking an experienced Account Manager for a dynamic job opportunity in North America. As a rapidly growing scale-up, Introhive offers an exciting, diverse daily experience with ample room for personal and professional growth. The ideal candidate is a skilled communicator with a passion for research and exceptional organizational abilities, coupled with a thirst for continuous learning. In this role, you will play a pivotal part in Introhive's expansion, working closely with the VP for North America and collaborating with a dedicated team to cultivate a robust customer base spanning diverse industries. Your contributions as an Account Manager will significantly impact our success by fostering and nurturing customer relationships within the Legal industry. The Account Manager role is responsible for the success of Introhive's existing Legal customers by developing trusted relationships within accounts, creating new opportunities via Introhive’s portfolio of products, and driving revenue growth & retention.

Requirements

Minimum of 7 years of experience in a successful SaaS sales role
Self-starter with the ability to work collaboratively across the broader sales organization to help win deals
Demonstrated success with cross-sell, upsell, renewal and expansion of SaaS territory
Experience with SaaS B2B sales
Formal training in Sales methodologies (SPICED, MEDDPPIC)
Experience in working with partners and building pipeline from existing contacts and relationships in the territory
A passion for business development, marketing, and relationship-building
Positive attitude and the desire to deliver and win
Ability to work in both autonomous and collaborative environments

Responsibilities

Focusing on customer satisfaction, growth and renewals.
Win new business and incremental revenue with existing clients
Meet and exceed quarterly, and annual revenue targets
Accurately forecast for your territory
Identify and engage key customer stakeholders
Initiate proactive discussions to identify new opportunities within existing accounts and ensure key stakeholders are aware of Introhive’s value proposition
Collaborate with Customer Success Managers to develop account plans and strategies that promote revenue growth and expand market share within these accounts.
Aim to exceed expectations with every interaction, contributing significantly to Introhive’s market reputation as we scale and adapt our products to meet the needs of the Legal industry.
Present, pitch, and run product demonstrations as required
Self-generate client opportunities
Serve as the advocate and representative of the customer to the product team and other cross-functional groups.
Research customers and uncover potential new business and opportunities
Utilize CRM (Salesforce) to track and manage all pertinent information related to leads and opportunities.
Stay up-to-date on industry trends and product features
Gain an in-depth product mastery of the Introhive platform
Travel required to meet with customers and attend industry events