Account Manager - BEST Cartage

BEST Logistics Group•Kernersville, NC

1d•Onsite

About The Position

BEST Cartage is searching for an innovative and solutions-oriented leader to be an Account Manager for BEST Cartage Fleet Operations. The Account Manager is responsible for creating long-term, trusting relationships with their customer(s). The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing customers and actively partner with our Operations Manager and our sales team to be proactive in seeking new business opportunities.

Requirements

Ideally, have transportation, supply chain or logistics experience, or experience in a similar industry with transferrable skills
Be known for their ability to empower and mentor associates, to be proactive and results driven, to creatively problem solve, and thrive in a dynamic, ever-changing environment

Responsibilities

Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting customer relationship; manage customer relationships and provide customers with excellent service and support
Responsible for managing several accounts and being the face of the company to your customers
Ensure the timely and successful delivery according to customer needs and objectives
Deal with any issues that may arise from customers and / or drivers include contacting temporary agencies to man open trucks
Responsible for handling after hours calls from customers/drivers
Build and maintain strong, long-lasting relationships with drivers assigned to your customer base starting with driver orientation by completing operations portion of orientation
Responsible for dispatching / managing drivers and managing their performance including time off requests, corrective action, and performance reviews
Collaborate with safety to coordinate recertification of drivers and random drug screenings
Administers weekly performance scorecards via information from Pedigree/Motive and utilizes this a tool to improve performance
Accountable for driver retention including developing programs to address retention and removing barriers for drivers
Manage all equipment assigned to your customer base
Liaison with shop on tractor issues / statuses
Coordinates with shop on any maintenance issues; monitors OOS equipment and collaborates with maintenance to expedite return to service
Communicate issues with equipment to operations manager