Account Manager

Exubrancy•New York, NY

8d•Hybrid

About The Position

Exubrancy is on a mission to make the world a happier and healthier place by bringing premium wellness and amenity programming to the modern workplace. Our offerings, led by top-tier wellness experts and experience facilitators, have catalyzed lifestyle changes for over 1,000 forward-thinking organizations like Spotify, Dropbox, and Etsy. In joining Exubrancy, you aren't just taking a job; you’re becoming an integral part of a rapidly scaling small business where your work directly impacts our growth and the wellbeing of thousands of employees.

Requirements

3+ years of experience in a fast-paced, challenging work environment (Account Management, Sales, or Customer Success preferred).
Demonstrated track record owning enterprise or high-complexity client relationships, including upsell/renewal responsibility.
Comfortable navigating ambiguous, high-stakes situations independently.
Highly organized with the ability to manage multiple priorities in a fast-paced, evolving high-growth environment.
Quick, efficient, and thorough, you take pride in "nothing slipping through the cracks."
Proficient in Google Workspace tools; experience with Airtable is a major plus.
Familiarity with AI-based LLMs to enhance productivity, streamline communications, and solve problems creatively.
Personable, exuberant, and genuinely love connecting with people via phone and in person.
Resourceful, independent, and comfortable taking the lead on new projects.
A genuine passion for health, wellness, and building community.

Nice To Haves

Experience with Airtable is a major plus.

Responsibilities

Own end-to-end relationships for Exubrancy's highest-value and most complex client accounts, serving as the primary strategic point of contact.
Lead strategic conversations on program design and expansion, partnering with sales to identify upsell and renewal opportunities before clients ask.
Take on issues that Account Coordinators can't resolve independently, and lead resolution of high-stakes or sensitive client situations.
Own the overall health of your portfolio (retention, satisfaction, revenue growth), including accountability for event staffing and invoicing accuracy.
Onboard and coach Account Coordinators as they grow into the function.
Work with sales, operations, and leadership on renewal strategy, pricing, and account planning.