Account Manager, Fireside

FiscalNote•Washington, DC

1d•Hybrid

About The Position

We are in search of an engaging Account Manager to act as not only our client's advocate, but also their unofficial consultant in helping them leverage our powerful tools throughout their lifecycle. This account management role will focus primarily on serving and growing our relationships with elected official offices on Capitol Hill, enabling House and Senate staff with our Fireside and CQ/FN solutions. Our Account Managers ensure that clients are using the product to meet their overall organizational objectives. Personable and analytical, this individual can aptly leverage policy and technical skills in setting up and implementing customized software projects while building a strong, personal relationship with our clients that leads to renewal and contract expansion.

Requirements

3+ years of professional sales and field account management experience in government and/or technology with a proven track record of meeting sales & renewal and retention goals
Knowledge of Capitol Hill offices, operations, and software
Experience working in an account management/client success capacity with a SaaS product
High-performance record of sales and retention
Ability to successfully lead in-person meetings/demos with C-Suite level executives
Strong written and verbal communication abilities, as well as exceptional time & organizational skills
Proficiency with Salesforce strongly preferred

Responsibilities

Manage high value, strategic, client relationships focused ensuring high retention rates
Achieve Account growth targets through up-sell /cross-sell opportunities with existing clients
Be responsible for all aspects of renewals and deliver results against monthly, quarterly and yearly forecast objective
Lead and manage the renewal process
Meet onsite with existing accounts and conduct needs and business impact analysis of current product portfolio
Manage and lead pricing negotiations for renewals and up-sells
Identify risk and work with internal and external stakeholders to prevent both client and revenue churn
Provide accurate monthly forecast reports
Actively collaborate with Product and Marketing teams
Intelligently engage in conversation regarding the legislative and regulatory processes
Travel to on-site client locations in the DC area
Actively and regularly attend industry events