Account Manager (Aerospace)

Aston Carter•Seattle, WA

1d•$39 - $45•Onsite

About The Position

The Client Engagement Manager (Sales Account Manager) builds long-term, trusted partnerships with customers by serving as their primary point of contact, coordinating cross-functional internal teams, and ensuring the successful and timely delivery of products and solutions. This role owns the day-to-day health of assigned accounts, aligns stakeholders, and translates customer needs into clear internal actions while identifying opportunities for growth and continuous improvement.

Requirements

Proven account management or closely related experience managing customer relationships and account health.
Demonstrated ability to build and sustain long-term customer relationships across multiple stakeholder levels.
Strong relationship management skills with the ability to establish credibility quickly and maintain trusted advisor status.
Experience acting as the central coordination point between customers and cross-functional internal teams.
Ability to clearly communicate progress, risks, and priorities to internal and external stakeholders.
Skill in identifying subtle shifts in customer sentiment or satisfaction and proactively managing potential issues.
Strong communication skills with the ability to communicate credibly at all organizational levels.
Effective negotiation and presentation skills to influence decisions and drive alignment.
Ability to manage multiple projects and priorities simultaneously with strong organization and attention to detail.
Experience forecasting and tracking key account metrics and commitments.
Experience or familiarity working with customers in manufacturing and/or aerospace industry environments.
Ability to support high-severity customer issues and escalations with composure and structured problem-solving.

Nice To Haves

Strong listening skills with the ability to uncover true customer needs and priorities.
Experience working in or with complex OEM and distribution environments.
Comfort delivering clear monthly and quarterly business reviews and updates.
Bachelor’s degree preferred; candidates without a degree will be considered with relevant experience.
Experience collaborating closely with sales, engineering, and customer service teams.
Ability to work effectively in a structured, metrics-driven account management environment.
Interest in working with technically interesting products and solutions.
Desire for stable compensation, professional growth opportunities, and strong leadership support.

Responsibilities

Serve as the primary point of contact for assigned customer accounts and act as the central hub between customer contacts and internal teams.
Build, strengthen, and maintain long-term customer relationships across multiple stakeholder levels, establishing and sustaining trusted advisor status.
Ensure the successful and timely delivery of products and solutions by coordinating with sales, engineering, customer service, and other internal partners.
Communicate the progress of initiatives, projects, and deliverables clearly and regularly to internal and external stakeholders.
Track key account metrics, commitments, and performance indicators to monitor account health and identify opportunities for growth and expansion.
Identify subtle shifts in customer sentiment or satisfaction by reading soft signals and proactively address risks before they escalate.
Support the resolution of high-severity customer issues and escalations by coordinating internal resources and maintaining clear communication with customers.
Forecast and report on account performance, including pipeline, opportunities, and risks, with strong discipline and attention to detail.
Deliver clear monthly and quarterly updates, presentations, and reviews to customer and internal leadership.
Influence decisions and drive alignment across stakeholders through effective communication, negotiation, and presentation skills.
Manage multiple customer projects, priorities, and timelines simultaneously while maintaining high standards of organization and follow-through.
Collaborate closely with internal teams in manufacturing and aerospace-related environments to ensure solutions meet customer requirements.
Perform additional duties and responsibilities as assigned to support overall sales and account management objectives.