Account Manager - Helipass

PHI Aviation•Lafayette, LA

9d•Onsite

About The Position

Under the direction and guidance of the Helipass President and/or Director of Customer Operations, the Account Manager will support and promote Helipass services across the United States and other global regions. This individual will take an active role, in partnership with other Account Managers and Customer Operations team, in crafting and executing customer account strategies in an assigned territory. They will provide support in a Sales Engineering capacity for pre-sales engagements and will remain engaged with all customers in their territory to ensure the ongoing fit of Helipass products, services, and product strategy.

Requirements

Bachelor’s degree in business or related field
3-5+ years of sales and marketing experience.
Experience in customer support and relationship development
Good interpersonal and analytical skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite
Have a passion for teamwork and problem solving.

Nice To Haves

Energy sector and/or Software sales experience preferred.

Responsibilities

Educate prospects and customer stakeholders on the benefits of the Helipass platform
Partner with the Commercial team to craft effective customer strategies to achieve and exceed revenue targets
Prospect and qualify new sales leads through activities including (but not limited to) cold calling, emailing, networking ents, service port or office visits
Serve as a Sales Engineer for pre-sales engagements, including product demonstrations, business/technical needs discovery, business case development, and value proposition development
Manage procurement process with customers, including activities such as contract negotiation, supporting vendor onboarding processes, and facilitating any audits necessary to maintain vendor status within the customers’ procurement ecosystem(s).
Work closely with customer management teams to discover relevant KPIs to their operation and partner with technical SMEs to deploy these KPIs via our Advanced Analytics platform
Advocate on behalf of customers in prioritizing relevant bodies of work (projects, continuous improvement interests, etc.) and as a member of the Helipass Roadmap Committee
Serve as an escalation point for customer stakeholder support
Plan and deliver regular business performance reviews
Maintain a high morale and culture of success
Display a relentlessly positive, supportive, and optimistic attitude to both our team and our customers
Bring creativity and insight to the table in crafting solutions for our customers
Track activities in company information systems (CRM, work tracking, etc.) as required and keep current by updating account information regularly
Domestic and International Travel as required to primarily support sales and customer relationships
Other duties as assigned
Understand and provide visible support of Destination Zero
Practice job duties with Safety at the core of all tasks
Stand-Up, Speak-Out, and Take-Action – Do the right thing when no one is looking, report safety concerns, near misses and incidents to management, use the Stop Work authority to immediately stop unsafe acts or work practices.