Account Manager

DISTRICT PHOTO INC•College Park, MD

5d•Hybrid

About The Position

The Account Manager supports and grows a portfolio of small and mid-sized business (SMB) partners across District Photo’s wholesale and print-on-demand channels. You will help onboard new partners and products, coordinate day-to-day account needs, identify growth opportunities, track performance, and keep internal teams aligned. You will receive exposure to sales, operations, production, fulfillment, customer service, marketing, quality, logistics, and technology while building the skills needed to manage partner relationships independently.

Requirements

Bachelor’s degree in Business, Marketing, Communications, Sales, Printing, or a related field preferred; equivalent relevant experience will also be considered.
0–2 years of relevant professional experience. Internships, co-ops, campus leadership, customer-facing work, sales experience, or project-based experience are welcome.
Strong written and verbal communication skills, including the ability to write clear updates and present information professionally.
Organized and dependable, with strong follow-through and the ability to manage multiple priorities and deadlines.
Comfortable working with numbers and learning to interpret sales data, forecasts, and performance metrics.
Working knowledge of Microsoft Office (Excel, PowerPoint, Word, and Outlook); willingness to learn CRM and workflow tools such as Salesforce, HubSpot, or Monday.com.
Collaborative approach and comfort working with different functions, priorities, and communication styles.
Curiosity, sound judgment, and a willingness to ask questions, learn quickly, and take ownership of assigned work.
Interest in account management, sales, customer success, e-commerce, manufacturing, print-on-demand, or related business environments.

Responsibilities

Build trusted working relationships with SMB partners and serve as a dependable day-to-day point of contact.
Learn each partner’s business, goals, products, and priorities; help develop account plans that support revenue growth and retention.
Prepare for and participate in partner calls, business updates, workshops, and reviews; capture actions and drive follow-through.
Coordinate new-partner and new-product onboarding, including timelines, testing, readiness, blockers, and go-live activities.
Help prepare proposals, presentations, standard agreements, and account communications; escalate contract or SLA risks appropriately.
Maintain accurate CRM records, activity updates, account plans, and follow-up items.
Support account revenue goals by identifying expansion opportunities, promotions, new products, and potential new business.
Build and maintain a prospect pipeline using CRM tools, research, LinkedIn, and other approved channels.
Assist with forecasting by reviewing partner inputs, identifying changes, and communicating promotions, risks, and opportunities to Sales and Operations.
Learn District Photo’s products, pricing, margin guidelines, and competitive positioning so you can confidently support sales conversations.
Coordinate samples, product requests, partner programs, and promotional initiatives that help win and grow business.
Coordinate partner requests through established DPI workflow tools and keep stakeholders informed through completion.
Work with Production, Fulfillment, Quality, Logistics, Customer Service, Marketing, Sales Operations, and technical teams to resolve issues and support successful launches.
Help coordinate API or other partner integrations by tracking owners, timelines, testing, open issues, and go-live readiness.
Act as a partner advocate when technical, operational, shipping, inventory, quality, or order issues require cross-functional attention.
Monitor escalations and ensure partners receive clear, timely updates while the responsible internal teams own resolution.
Prepare account performance updates, including sales trends, product performance, forecasts, and operational insights.
Use data to spot risks, opportunities, and follow-up actions; ask questions when results do not match expectations.
Provide clear internal updates through CRM, weekly activity reporting, 1:1s, business reviews, and ad hoc requests.