Account Manager

Arch Capital Group•Home Base, WI

23d•Remote

About The Position

The Account Manager is responsible for Arch’s visibility and results of lender client relationships in an assigned geographical territory. They develop long-term relationships, at the corporate and branch level, and deliver value added credit enhancement solutions. This role works closely with the respective DVP or RVP on strategy, new customer opportunities, and call patterns for the territory.

Requirements

Ability to develop, implement and monitor account specific strategies and sales tactics to achieve NIW growth objectives.
Results driven and solutions oriented, with the ability to utilize time effectively.
Ability to work with remote teams.
Technical capability using Microsoft Office suite of products including Teams, Excel, Outlook, Word and Power Point.
Familiarity with and high level of comfort using remote access tools (VPN) and Salesforce.com and other web-based tools.
Competent understanding of the mortgage industry and basic GSE requirements for mortgage insurance.
Ability to interact with and deliver presentations to senior level decision makers, vendors, and clients in a professional manner.
Bachelor’s degree or equivalent work experience.

Responsibilities

Meet with lender customers to promote Arch US MI’s products to expand and sell new business.
Establish, build and maintain relationships with senior level executives and MI decision influencers.
Develop and demonstrate thorough knowledge of customers’ operations, business models, and challenges.
Leverage Arch products and services to achieve production objectives and advance customers’ business strategies.
Develop, implement, and maintain account plans, goals, and home office summaries in SalesForce.com (SFDC).
Utilize SFDC for monthly planning, daily call reporting, and account summary highlights.
Keep current on both national and local industry trends and contribute to the mortgage industry through networking and industry events.
Represent Arch at client meetings, regional and state conferences, trade shows and other events to promote Arch’s products and broaden exposure within the mortgage industry.
Support ancillary or adjacent product offerings by Arch Mortgage Global Group.
If requested, facilitate any quality leads to Arch Insurance.
Understand competitors’ strengths and weaknesses and communicate any relevant competitive intel to Arch MI Corporate.
Articulate to customers the differentiated products and services of Arch US MI.
Collaborate with internal departments to deliver superior customer service and response time ensuring “ease of use” and customer loyalty.