Account Manager - Aerospace & Defense

INTERCONNECT SOLUTIONS COMPANY LLC•Fountain Valley, CA

10d•$70,000 - $90,000

About The Position

The Account Manager owns execution of customer programs across the full quote-to-cash lifecycle for assigned accounts. Serving as the primary customer contact and advocate, the role coordinates internal teams to support on-time delivery, margin performance, and overall program success. This is a hands-on, operations-focused role in a fast-paced contract manufacturing environment, with a high level of ownership and accountability. The Account Manager works closely with Sales, Operations, Engineering, Sourcing, Accounting, and Customer Experience, and is directly involved in customer communication, production coordination, scheduling, and order execution.

Requirements

High school diploma or equivalent.
At least 2 years of customer-facing experience in a domestic manufacturing environment.
Hands-on experience managing RFQs, quotes, pricing, and customer requirements in a manufacturing environment.
Demonstrated experience managing the quote-to-cash process from RFQ/quote through order entry, production, fulfillment, invoicing, and issue resolution.
Direct experience using an ERP/MRP system to manage customer orders and support the quote-to-cash process.
Experience managing customer orders, delivery schedules, forecasts, and open-order reporting.
Experience coordinating cross-functionally with production, planning, purchasing, engineering, and/or supply-chain teams.
Experience handling delivery expedites, schedule changes, or supply-chain-related issues.
Ability to manage competing priorities in a fast-paced manufacturing environment while maintaining attention to detail.
Strong communication, organization, and problem-solving skills.
Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
Must be a U.S. Person, as defined by ITAR, or otherwise eligible to obtain required export authorizations.

Nice To Haves

Experience in contract manufacturing, cable/harness assembly, electromechanical assembly, or molding environments.
Aerospace and defense industry experience.
Experience supporting high-mix / low-volume manufacturing environments.
Familiarity with Kanban programs, blanket orders, or customer forecasting processes.

Responsibilities

Serve as the primary point of contact and advocate for assigned customer accounts, building long-term relationships and leading customer meetings, calls, and periodic site visits.
Own customer account execution through the quote-to-cash lifecycle, from initial quotation through shipment and cash collection.
Support onboarding of new customers and programs and ensure successful launch and internal alignment.
Provide customers with proactive order status updates, delivery schedules, and open-order reporting, and drive on-time delivery.
Coordinate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements.
Coordinate manufacturability, feasibility, and delivery commitments with internal teams and drive accountability and communication across stakeholders.
Manage RFQs, re-quotes, and ongoing pricing activities; coordinate material costs, labor inputs, and pricing updates; support margin performance through pricing and cost awareness.
Manage customer forecasts, blanket orders, and Kanban programs; coordinate material pipelines and demand changes with Supply Chain and Production; align customer demand with production planning.
Identify and resolve delivery, quality, or supply-chain issues affecting customer commitments; manage escalations and drive timely resolution.
Track quote outcomes, including closed-lost business, and provide feedback for continuous improvement.
Use ERP/MRP systems to track orders, forecasts, and account performance; provide customer forecasts and sales-related reporting to Sales Leadership; maintain accurate customer-requirement and program documentation.
Perform other duties as required to support business needs.