Account Manager

TransPerfect•Chicago, IL

23d•Onsite

About The Position

TransPerfect Legal (TL) is the industry leader in multilingual legal support services. Since 1992, we have been providing a comprehensive suite of solutions that facilitates every aspect of our clients' legal matters. From court reporting and e-discovery for litigation to virtual data rooms for M&A and bankruptcy cases, TL is a one-stop-shop for the global legal industry. As a specialized division of TransPerfect Inc., the world's largest privately owned language services provider, we are the only legal support services provider that also offers a full array of translation, interpretation, and other multilingual solutions. TransPerfect Legal is a division part of the family of companies that form TransPerfect.

Requirements

Bachelor's Degree
1 - 3 years of direct work experience in legal industry, account management, or the equivalent
Ability to build and maintain lasting relationships with clients
Exceptional verbal communication and presentation skills
Excellent problem solving ability and organizational skills
Ability to work within a team and all levels of management
Understanding of the legal industry, including eDiscovery and all phases of the EDRM
Strong interpersonal and Effective time management skills

Responsibilities

Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
Serve as a liaison between client, Sales Directors, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
Creatively problem solve to improve current and new business development strategies
Maintain and strengthen relationships within existing accounts.
Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
Educate current and prospective clients on the sales process, including TransPerfect rates, justification for turnaround time, and competitor information
Work closely with production to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
Track new and existing revenue within assigned accounts by service type.
Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports).
Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.)
Develop project budgets and create proposals
Provide support to team members and perform other special projects or duties as required.