Account Manager - Canada Remote

EventMobi•Vancouver, BC

19h•$105,000•Remote

About The Position

EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere in Canada provided you are able to accommodate EST working hours. As an integral part of an all-star Sales team in North America, the AM is the primary owner of our existing client business. Working closely with the Event Success team (“Customer Success”), you will be responsible for proactively engaging with each of your assigned customers every month - regularly providing product demos, educating them on new services, gathering feedback & ensuring their overall event success in order to drive account growth and retention YoY. Your mission? Land & expand. Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers.

Requirements

3-4 years experience in B2B Sales
Extensively worked within CRM such as HubSpot or Salesforce
Obtained a Bachelor's degree or equivalent
An outstanding communicator. You will be connecting with customers and EM team members constantly. You will need to be well-spoken and meticulous in all communications.
Adaptable to change - you see ambiguity as an opportunity to grow, ask questions or innovate
Organized & proactive - you follow through on time and with a high degree of professionalism
Solution-oriented - you see challenges as opportunities to delight your customer & to rise above

Nice To Haves

Prior outbound or prospecting experience is a plus!
A track record of achieving and/or exceeding targets through upsell and growth
Unbeatable listening skills. It’s one thing to talk, it’s another to listen. You will need to hone in on what the customer is truly asking for, and be able to reflect back.

Responsibilities

Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets
Build long-term relationships with 150+ accounts by conducting regular account-level debriefs, product demos & check-in calls
Prospect for growth opportunities within your existing client base through referral and other networking initiatives
Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts
Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager
Effectively communicate and collaborate with the Customer Success & Support teams to ensure client satisfaction
Actively participate and contribute to team meetings, Slack discussions & 1:1s
Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts