Account Manager

SALT XC•Toronto, ON

2h•Hybrid

About The Position

Salt is a North American marketing agency that creates connected experiences through creative, digital & media innovation. Our mission is to “Earn the World’s Attention” and Salt is built to find, develop, execute, and amplify the ideas that are worthy of our clients’ audiences. We’ve structured our agency to do what’s right for our clients – to connect different perspectives, to work across mediums, and to focus on delivering meaningful, effective results. We’re committed to living up to the values in our name. “Salt of The Earth” means we value collaborative, humble, hard-working people here. We’re looking for people who are as smart as they are kind because we believe the right talent and the right culture help us do what’s right for our clients. As an Account Manager, you’ll lead the execution of high-impact marketing programs that bring brands to life across channels in a fast-paced, client-facing environment. You’ll own the day-to-day details across production, content, and communications, ensuring every deliverable is managed with accuracy, urgency, and impact. You’ll partner closely with cross-functional teams, including creative, strategy, media, digital, and production, while managing timelines, approvals, and budgets with confidence and control. Building on your experience, you’ll also play a critical role in strengthening client relationships by anticipating needs, solving problems proactively, and keeping expectations clear. Whether you’re coordinating a campaign, preparing a client presentation, or overseeing a live activation, you’ll thrive under pressure and bring clarity, energy, and leadership to every touchpoint.

Requirements

3–5 years of experience in account management, client services, or integrated production—preferably in a creative or experiential agency environment.
Proven ability to independently manage small to mid-sized projects and campaigns, aligning deliverables to client goals with accuracy and accountability.
Strong track record leading end-to-end brand experiences, from cross-functional planning to on-the-ground execution.
Experience managing B2B programs, VIP experiences, or shopper marketing campaigns (Retail, B2B, or IMC specialization an asset).
Demonstrated financial acumen with experience in building estimates, monitoring costs, reconciling budgets, and driving financial efficiency.
Excellent communicator, able to simplify complexity, adapt tone and deliver to stakeholders, and build trusted client relationships.
Calm, collaborative, and confident in managing shifting priorities and fast-moving programs, with the ability to coach and support junior team members to build morale and growth.

Nice To Haves

Retail, B2B, or IMC specialization an asset.

Responsibilities

Independently manage small to mid-sized projects and workstreams, ensuring delivery across all phases of execution.
Own timelines, approvals, and cross-functional coordination to keep integrated campaigns on track.
Identify and implement process improvements that increase efficiency and delivery quality.
Maintain professionalism and composure under pressure, ensuring integrity in decision-making and delivery.
Select and recommend vendors based on project needs, managing contracts, negotiations, and performance.
Maintain strong partnerships with suppliers, freelancers, and partners to ensure accountability and quality delivery.
Provide clear direction and oversight to the team (e.g., Coordinators, Executives, Brand Ambassadors).
Coach and support junior team members, contributing to team morale, growth, and positive team culture.
Build and manage budgets, including estimates, scopes, and rationales, with accuracy and accountability.
Monitor costs and variances throughout the project lifecycle and proactively propose tradeoffs or solutions.
Partner with Finance to reconcile budgets, ensure compliance, and deliver timely financial reporting.
Demonstrate reliability and integrity by maintaining accurate records and transparent financial practices.
Execute campaigns with excellence, keeping client goals top of mind at every stage.
Communicate clearly with clients and internal teams to align needs and deliverables.
Prepare for and actively contribute to client meetings with research, recaps, or recommendations.
Gather insights pre- and post-programs to measure performance and inform future work.
Proactively identify client needs, risks, or opportunities, adapting approach to strengthen relationships and deliver solutions.