Account Manager

Pointsmith Point-of-purchase Management Services LLC • Katy, TX

2d • Hybrid

About The Position

The Account Manager oversees and coordinates in-store marketing and print production programs from kickoff through completion. This role manages timelines, communicates with clients, and partners with internal teams to ensure accurate, on time, and cost-effective execution. The Account Manager also provides backup coverage for other account managers as needed.

Requirements

• 1–3+ years of experience in account management, project coordination, program management, retail marketing, or a related client-facing role.
• Strong organizational skills with exceptional attention to detail.
• Proven ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
• Excellent verbal and written communication skills with a collaborative, problem-solving mindset.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Digitally savvy with the ability to quickly learn new systems and processes.
• Self-starter with a positive, team-oriented attitude and eagerness to learn.
• Professional, confident, and able to be assertive when managing timelines and deliverables.
• Willingness to travel occasionally for client meetings and project execution.
• Must be able to pass a color vision test if applicable.
• High School Diploma or GED.
• Ability to follow written and verbal instructions in English.
• Team player with attention to detail and accuracy.

Nice To Haves

• Experience with SharePoint, Workfront, or similar project management systems.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• PMP certification or formal project management training.
• Spanish bilingual ability.

Responsibilities

• Serve as a liaison between the client(s) and internal teams throughout the full lifecycle of in-store marketing programs.
• Build and maintain strong, positive client relationships through proactive communication and consistent execution.
• Provide regular project updates, gather client feedback, and ensure alignment on objectives and deliverables.
• Support the Program Director with account planning, execution, and client needs as required.
• Proactively identify and communicate potential risks to client deliverables, timelines, and budgets, ensuring alignment and managing expectations throughout the project lifecycle.
• Continuously monitor account health and delivery progress, taking proactive steps to address risks and coordinating with internal teams to safeguard client satisfaction, timelines, and quality outcomes.
• Collaborate with the Production Administration team to develop detailed specifications for new items.
• Oversee the print estimating process to ensure accuracy, efficiency, and cost control.
• Conduct press checks and provide quality oversight to ensure finished products meet established standards.
• Plan, coordinate, and execute in-store marketing programs, managing the full project lifecycle.
• Manage estimates and client approvals.
• Manage timelines and milestone management.
• Coordinate creative development.
• Manage information systems and project tracking.
• Provide production oversight.
• Perform project tracking and reporting.
• Manage logistics and installation.
• Provide customer service support.
• Maintain detailed project calendars, schedules, and tracking documents to ensure visibility and accountability.
• Monitor project progress, anticipate risks, and troubleshoot issues, escalating as needed to ensure timely resolution.
• Create and manage master schedules and enforce deadlines across internal teams and external partners.
• Collaborate daily with internal teams including marketing, creative, production, information systems, inventory, receiving, distribution, accounting, data analysts, and field operations.
• Coordinate with third-party vendors and partners to ensure seamless execution.
• Guide internal resources and cross-functional teams to deliver high-quality, accurate results that align with the client’s brand standards.
• Maintain accurate records in project management and reporting systems (e.g., Workfront, SharePoint, or similar tools).
• Monitor inventory levels and support fulfillment planning to ensure product availability.
• Recommend additional production quantities as needed to support program success.
• Ensure inventory accuracy and support logistics coordination.
• Analyze existing processes or systems and recommend improvements where appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees