Account Manager

Jack Morton Worldwide•Oakville, ON

22d•Hybrid

About The Position

An Account Manager is responsible for maintaining and growing assigned Impact XM clients as it relates to their Experiential Marketing portfolios. An Account Manager supports Impact XM Account Directors on the strategic aspect of the client relationship and drives the tactical aspects of all project deliverables. The Account Manager takes all appropriate and necessary actions to ensure clients regard Impact XM in high esteem and have significant confidence in the support provided.

Requirements

Experience in the face-to-face experiential marketing or a creative solutions based agency
Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files
Ability to develop excellent rapport with existing and prospective clients
Demonstrates a good “business sense”
Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines
Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment
Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Account Coordinator or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.

Nice To Haves

Passionate about working with people and be customer-centric
Thrives in an entrepreneurial and independent environment
Is impervious to limits or roadblocks
Embodies flexibility, open-mindedness and receptivity
Actively works out solutions
Identifies something valuable in being part of a team and ability to effectively collaborate

Responsibilities

Support the management of your assigned clients Experiential Marketing portfolio
Serve as the primary point of contact with Impact XM clients contact on project deliverables
Engage Global Estimating when required and support estimating efforts where appropriate
Prepare written correspondence and proposals
Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
Possess strong operational knowledge of Impact XM systems, tools & processes as it relates to project workflow, engage and manage effectively
Drive collaboration with Impact XM Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
Collaborate with Impact XM Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
Observe deadlines, prioritize workload and operate under limited time constraints
Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
Act as liaison between clients, agencies, appropriate 3rd parties and all Impact XM departments
Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations
Able to manage multiple mid-size clients (each $250K - $500K annual revenue)
Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
Recognize and support development of new business opportunities with existing clients
Build and maintain relationships with the clients that we support
Elevate new prospect opportunities to sales leadership
Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships
Actively participate in internal brainstorming sessions by offering ideas on project deliverables
Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects
Clearly represent their client’s needs, while guiding internal teams with their knowledge and insights of the client and the client’s business throughout the project life cycle, from concept development through delivery and final billing
Manage all account related needs including, but not limited to: Inventories, Show site expectations, Quality assurance, Estimating, proposals & invoicing
Travel approximately 20% of the time, supporting client deliverables
Maintain and update project information, including financial within Impact XM systems
Demonstrate project and meeting fiscal responsibility
Monitor and ensure consistent delivery of ≥40% gross margin on average
Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects
Ensure all costs/ items are accounted for within Impact XM systems, client quotes, proposals and invoices
Review all invoice drafts for accuracy prior to billing
Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion
Contribute to regular business review reports with Account Director
Train and develop individual skill set, expanding client services, business and marketing expertise
Resolve problems / conflicts within team within reason
Complete all work with some supervision and direction