Account Manager

Cartamundi East Longmeadow LLC•East Longmeadow, MA

21h•$70,000 - $80,000•Onsite

About The Position

The Account Manager serves as the primary customer contact and coordinates customer requirements throughout the full order lifecycle, from initial inquiry and quotation through production, delivery, invoicing, and payment. This role manages multiple concurrent customer projects and priorities, working cross-functionally to maintain clear communication, identify risks, resolve issues, and deliver a consistently strong customer experience. Success requires exceptional organization, follow-through, sound judgment, and the ability to coordinate complex work in a fast-paced manufacturing environment. Successful candidates will demonstrate strong customer communication, project coordination, prioritization, problem-solving, and cross-functional collaboration skills.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience preferred
5 to 7 years of successful experience in an externally facing account-management, customer-service, or similar role within a high-volume, fast-paced manufacturing environment. Business-to-business experience is preferred
Demonstrated experience coordinating multiple projects, customer orders, or workstreams simultaneously in a fast-paced, cross-functional environment. Formal project-management experience is not required
Experience with quotation processes, pricing tools, and cost calculations
Strong organizational and project coordination skills, with the ability to manage multiple customer initiatives, competing priorities, dependencies, and deadlines simultaneously
Strong interpersonal skills with the ability to effectively communicate verbally and in writing in English
Strong presentation and communication skills with both internal and external audiences
Strong negotiation and conflict-resolution skills
Self-motivated with a drive for success
Strong Microsoft Excel skills, including the ability to create PivotTables and use lookup functions, along with proficiency in Microsoft PowerPoint
Demonstrated commitment to the company’s values and to delivering an excellent customer experience
Candidates must be 18 years old to work for Cartamundi.

Nice To Haves

Business-to-business experience is preferred
Experience working with international customers or cross-border teams is preferred
Experience with SAP or other ERP systems preferred

Responsibilities

Act as the primary point of contact for assigned accounts
Ensure an outstanding customer experience from the moment of inquiry through final delivery and collection of payment
Coordinate multiple, concurrent customer projects from initial inquiry through production, delivery, and payment, maintaining clear priorities, timelines, action items, and communication across internal teams and external stakeholders
Build strong customer relationships and trust to retain existing business and identify opportunities for account growth
Identify, communicate, and proactively manage risks related to customer requirements, pricing, materials, production schedules, quality, and delivery commitments.
Serve as the voice of the customer by communicating in a timely, effective, and positive manner, ensuring customer needs are met while continuously improving the customer experience
Collaborate effectively and in a timely manner with internal departments, including Supply Chain, Master Scheduling, Production, and Warehouse, to fulfill customer requirements.
Coordinate customer-requested changes, ensuring requirements, commercial implications, timing, approvals, and internal actions are clearly documented and communicated.
Attend customer and production meetings, documenting requirements, action items, risks, and next steps
Ensure the quotation process is followed and quotations are delivered within established turnaround times and customer expectations