Account Manager

Hello Mainland • Chicago, IL

25d

About The Position

We’re looking for an experienced Account Manager who can build strong client relationships while managing integrated marketing programs across public relations, content, social media and digital marketing. This role serves as a key connection between our clients and internal teams. The Account Manager is responsible for understanding client goals, translating strategy into clear action plans and ensuring work is delivered on time, on brand and at a high standard. This is not an entry-level position. Candidates should have proven experience managing clients, projects and deadlines in a marketing, communications, PR or agency environment.

Requirements

• 2–3+ years of client or account management experience within an agency, marketing, communications or related environment.
• Bachelor's degree in Marketing, Communications, Public Relations, Journalism, Business or a related field preferred, or equivalent relevant professional experience.
• Experience managing multiple client accounts, projects and competing deadlines.
• Working knowledge of public relations, content marketing, social media and digital marketing.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to maintain quality while working in a fast-paced environment.
• Ability to work effectively across departments and hold projects accountable to established timelines.
• Comfortable receiving feedback, asking questions and taking ownership once expectations are clear.
• Experience with Google Workspace and Microsoft Office.

Nice To Haves

• Experience with Accelo or a similar project-management platform is a plus.

Responsibilities

• Manage a portfolio of client accounts and serve as a primary day-to-day client contact.
• Prepare for and lead weekly, biweekly or monthly client meetings, including agendas, strategy discussions, recommendations and follow-up.
• Develop and execute integrated client strategies across public relations, content marketing, social media and digital marketing based on client scope.
• Serve as the internal project manager across Media Relations, Content, Digital and Creative teams to ensure work is completed accurately and on time.
• Maintain a strong understanding of each client's brand, goals and priorities and help ensure deliverables remain aligned with those expectations.
• Assist in monthly planning across PR, content, social and digital initiatives as applicable to each client's scope.
• Communicate proactively with clients and internal teams regarding priorities, deadlines, risks, changes and next steps.
• Identify client needs, challenges and opportunities and work with internal teams to recommend solutions.
• Maintain client projects, tasks, timelines and deliverables within Accelo.
• Manage monthly client reporting and help translate results into clear insights, recommendations and next steps.
• Maintain strong cross-functional communication and ensure responsibilities and deadlines are clearly understood.
• Take ownership of commitments and follow through to completion.
• Attend client meetings, events and industry functions as needed.

Benefits

• Medical, dental and vision insurance
• Paid time off and paid holidays
• Retirement benefits, if applicable
• Additional company-sponsored benefits and programs available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level