Account Manager

Underscore Marketing

9d • Remote

About The Position

The Account Manager (AM) is an essential member of the Client Services team, responsible for supporting the smooth daily management of client business and ensuring high‑quality execution of agency deliverables. In this role, the AM works closely with the Account Lead/Director to maintain strategic alignment, uphold account health, and deliver an exceptional client experience. Operating in tight partnership with Project Management (who oversee operational delivery, timelines, and workflow) the AM helps translate client priorities into clear direction for internal teams and ensures work moves through the agency accurately and efficiently. As an agency implementer, the AM connects the dots between client needs and internal execution. They manage day‑to‑day account administration, maintain ongoing communication, support the development and delivery of media and marketing materials, and ensure financial and operational details remain on track from start to finish.

Requirements

• Bachelor's degree from a four-year college or university, degree or concentration in marketing, communications, business, or advertising preferred; or equivalent combination of education and experience.
• 2–3 years of experience in a digital advertising, media, or marketing environment.
• Experience managing day-to-day client communications and project workflows.
• Strong organizational and coordination skills; comfortable juggling multiple workstreams.
• Foundational understanding of scopes, budgets, and financial tracking.
• Clear, professional communicator (written and verbal).
• Collaborative mindset with the ability to work effectively across disciplines.

Nice To Haves

• healthcare or media experience

Responsibilities

• Serve as a primary point of contact for routine client needs and questions.
• Support preparation of materials for client-facing meetings
• Partner with PM to communicate client-facing status updates and follow-ups, using PM-owned timelines, project plans, and delivery inputs.
• Ensure client requests and priorities are documented clearly and routed to the right internal partners.
• Maintain consistent follow-up and clear communication to reinforce reliability and transparency
• Collaborate with Project Management to maintain accurate scopes, timelines, and deliverables.
• Partner with PM to understand project status, client priorities, and delivery risks, ensuring client communications and follow-ups are accurate and timely.
• Flag risks early and support the Account Lead/Director in issue‑resolution.
• Support the planning and execution of media and marketing deliverables.
• Review materials (presentations, briefs, reports) for accuracy and client alignment.
• Coordinate cross‑functional input (Strategy, Media Activation, Ad Ops & Data Technology (AdOps), into cohesive deliverables.
• Develop a strong understanding of client businesses, categories, competitive landscape, and key marketing KPIs.
• Build rapport with day‑to‑day client contacts through responsiveness and reliability.
• Support the Account Lead/Director in preparing materials for more senior‑level discussions.
• Help maintain strong agency–client communication by ensuring transparency and consistent updates.
• Ensure deliverables reflect the client’s objectives, prior feedback, and brand standards.
• Partner with PM to maintain internal workflow discipline and team alignment.
• Uphold agency processes (SOPs, documentation, versioning, meeting notes, recaps).
• Support client-facing financial administration, including estimate/fee request coordination, scope context, and forecasting inputs, in partnership with PM and Finance.
• Coordinate with PM and Media to monitor pacing, resourcing, and billing checkpoints.
• Support the Account Lead/Director in compiling materials for QBRs or financial reviews.
• Monitor client business trends, competitive activity, and campaign performance.
• Surface observations or potential opportunities to the Account Lead/Director.
• Support drafting POVs or light strategic input when appropriate

Benefits

• Underscore Marketing is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome candidates from all backgrounds to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level