Account Manager

Strattec Security•Auburn Hills, MI

About The Position

The Account Manager plays a critical role in managing & growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, & driving revenue growth through strategic account management & coordination with internal teams. The role also supports advanced engineering initiatives & collaborates with R&D teams, ensuring adherence to company policies, industry standards & regulatory requirements, and monitoring & reporting on key performance indicators (KPIs).

Requirements

Strong interpersonal & communication skills.
Ability to manage multiple priorities & work independently.
High level of discretion & professionalism.
Proficiency in MS Office (Excel, Word, PowerPoint)
Minimum of 3 years of experience in account management within the automotive industry

Nice To Haves

Familiarity with automotive industry standards & practices is a plus
Bachelor’s degree in Business, Marketing, or a related field preferred
experience... preferably with Ford

Responsibilities

Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships & ensuring customer needs are met.
Lead the preparation & submission of quotations, manage pricing files, & ensure alignment with customer expectations & internal profitability goals.
Review production contracts, resolve discrepancies, & ensure proper documentation & record retention.
Oversee customer prototype orders, including engineering design & development, invoicing, & delivery tracking.
Contribute to sales forecasts, acquisition plans, & reporting activities such as strategic account reviews & board-level presentations.
Utilize customer engineering change control systems to access & manage engineering change orders.
Coordinate order processing & monitor delivery status to ensure timely fulfillment.
Support recovery of past due balances through proactive communication & collaboration with finance teams.
Work closely with cross-functional teams including engineering, finance, & operations to support customer programs & internal initiatives.
Prepare materials for customer & internal meetings, lead discussions, & follow up on action items.
Maintain accurate customer records in systems such as AS400 & Future III, including shipping information & pricing.
Provide support for service channels as needed.
Supports advanced engineering initiatives & collaborates with R&D teams.
Ensures adherence to company policies, industry standards & regulatory requirements.
Monitors & reports on key performance indicators (KPIs).