Account Manager

IFF•Palo Alto, CA

21d•Remote

About The Position

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. The role is based in California (remote role). Be part of a collaborative, customer-focused, high-performing team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Requirements

Bachelor's degree in food science or similar required.
Proven experience in strategic account management, sales, or business development.
Demonstrated success managing large, complex, and multi-site customer accounts.
Strong consultative selling and relationship-building skills.
Excellent communication, presentation, and negotiation capabilities.
Ability to understand technical products and translate features into customer benefits.
Strong analytical and problem-solving skills with a customer-centric mindset.
Ability and willingness to travel approximately 50% to support customer relationships, business growth, and project execution.

Nice To Haves

Experience working in a global, matrixed organization preferred.
Experience managing global strategic accounts within the food, ingredient, flavor, fragrance, chemical, or related industries.
Strong understanding of value-based selling methodologies.
Proven track record of driving significant account growth and customer retention.

Responsibilities

Develop and strengthen strategic relationships with key accounts across multiple buying locations, including global and international customers.
Manage complex customer portfolios and identify opportunities to expand business within existing accounts.
Serve as a trusted advisor by understanding customer objectives, market challenges, and growth strategies.
Leverage deep product knowledge to recommend solutions that address customer needs and deliver measurable value.
Collaborate with cross-functional teams to ensure exceptional customer experiences and successful project execution.
Lead account planning, business reviews, and long-term growth initiatives for strategic customers.
Identify emerging trends, competitive activities, and customer requirements to support business development efforts.
Negotiate and influence decision-makers across customer organizations to maximize commercial outcomes.
Drive revenue growth and customer retention through consultative selling and relationship management.