Account Manager (Local Hero)
About The Position
We’re seeking an Account Manager who thrives at the intersection of relationships, strategy, and results. This is not just a “check-in” role. You will be the connective tissues between our corporate partners and their franchisees who lean on us to provide successful output with their local digital marketing initiatives. You’ll build lasting relationships, navigate through tough conversations, and drive campaign pipelines that deliver real value for our partners on a consistent basis. This position is remote (hybrid available if within commuting distance to Boulder, CO) and open to candidates living in the following locations: Colorado, Florida, Arkansas, Illinois, New Hampshire, New York, North Carolina, Ohio, Texas, Utah, Virginia, and Puerto Rico. Relocation assistance is not provided. Please do not apply if you do not reside in one of the above locations unless you are already planning to relocate at your own expense. If you are looking to work in a fun start-up culture where you can take your skills to the next level, keep on reading!
Requirements
- 2-4 years of experience in account management or client success in a digital marketing or related environment
- Bachelor’s degree in marketing, Business, Communications, or related field
- Proven track record of retaining and growing client accounts
- Strong communication and presentation skills with ability to influence stakeholders at all levels
- Experience building and managing client pipelines with a structured, deadline-driven approach
- Comfort interpreting and presenting media/performance metrics (impressions, CTR, clicks, CPC, etc.)
- Highly organized with exceptional follow-through and attention to detail
- Ability to manage multiple accounts simultaneously without dropping the ball
Nice To Haves
- You are ambitious and want to achieve
- You can turn frustrated clients into loyal advocates
- You have experience managing or communicating paid media performance
- You are proactive by nature
- You are emotionally intelligent and have an adaptive communication style
Responsibilities
- Build and nurture strong relationships with corporate partners, serving as a key point of contact and trusted advisor
- Grow client accounts through corporate location expansion, subsidized budget acquisition, franchisor and franchisee referrals, and new product ideas
- Collaborate with clients to identify and facilitate the development of branded digital advertising creative campaigns
- Own and facilitate inbound/outbound client communications and performance
- Facilitate periodic business health reviews
- Translate account performance data into clear narratives and actionable insight
- Stay current on digital advertising and local marketing trends
- Be accountable for retaining clients and identifying/addressing churn risks
- Collaborate cross-functionally with sales, creative, operation and media
- Track and maintain accurate account records, forecasting, and pipeline
- Represent Local Hero with professionalism and empathy
Benefits
- Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
- Flex PTO plan
- Generous holidays including a reduced schedule between Christmas and New Year’s
- Strong health plans
- Dental and vision premiums covered
- Access to Flexible Spending Accounts Plan
- Matching traditional and Roth 401k
- Employee Assistance Program
- Supplemental tenure-based leave: self-care and family first
- Life Insurance
- Legal Assistance plan
- Pet Insurance discount through the ASPCA
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
