Account Manager
About The Position
East Daley Analytics is a fast-growing market leader in North American energy infrastructure and commodity intelligence. Our data informs investment decisions, M&A transactions, and financial market strategies for the most sophisticated buyers in the energy sector. We are seeking an entry to mid-level Account Manager to join our growing team in the oil & gas analytics space. This role is responsible for managing a portfolio of clients across upstream, midstream, downstream, marketing and energy trading services. The Account Manager will focus on driving customer success through renewals, adoption, and expansion of our analytics platform and data products. The type of person who wins here: You are customer-focused You are curious about energy markets You are excited to work at the intersection of technology, analytics, and the oil & gas industry. The role: Serve as the primary point of contact for assigned accounts, building strong and trusted client relationships Manage a mix of enterprise and small-to-mid-size customers across the oil & gas value chain Ensure high levels of customer satisfaction, engagement, and long-term retention Lead annual and multi-year subscription renewals in partnership with sales leadership Identify opportunities to expand accounts through upselling additional modules, datasets, or services Develop strategic account plans to support customer goals and maximize value Support onboarding and ongoing adoption of the analytics platform Partner with internal analysts to deliver market updates, insights, and data-driven support Conduct product demonstrations, check-ins, and quarterly business reviews How you’re measured: Retention rate Upsell NCV Engagement activity metrics and usage
Requirements
- Bachelor’s degree in Business, Economics, Energy Management, Finance, or a related field (preferred)
- 0–3 years of experience in account management, customer success, SaaS, or a related client-facing role
- Interest in oil & gas markets, energy analytics, and technology-driven solutions
- Strong communication and interpersonal skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Comfort presenting data, insights, and product value to customers
Nice To Haves
- Experience working with CRM tools (Salesforce, HubSpot, etc.) is a plus
Responsibilities
- Serve as the primary point of contact for assigned accounts, building strong and trusted client relationships
- Manage a mix of enterprise and small-to-mid-size customers across the oil & gas value chain
- Ensure high levels of customer satisfaction, engagement, and long-term retention
- Lead annual and multi-year subscription renewals in partnership with sales leadership
- Identify opportunities to expand accounts through upselling additional modules, datasets, or services
- Develop strategic account plans to support customer goals and maximize value
- Support onboarding and ongoing adoption of the analytics platform
- Partner with internal analysts to deliver market updates, insights, and data-driven support
- Conduct product demonstrations, check-ins, and quarterly business reviews
Benefits
- Medical (with multiple plan options), Dental, and Vision Coverage with Company Contributions
- 401K with a 3% Company Contribution
- Flexible and Health Savings Account Options with Company Contributions
- Life and Accidental Death, Short- and Long-Term Disability Coverage, company-paid
- We’re a collaborative, in-person team — and yes, we’re dog-friendly! Several team members bring their well-behaved dogs to the office from time to time.
- Quarterly Incentive Compensation based on metrics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
