Account Manager

Aikido Security • San Francisco, CA

13d

About The Position

🌍 We’re making security suck less for developers.
Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.
We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.
Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.
Why work with us? Founded in 2022 by third-time serial founders, with $25M funding in the bank, we're dead set on getting security done for devs. This is a chance to join an all-star team early, take ownership, and push boundaries.
Aikido Security Corp. seeks an Account Manager to manage and expand relationships with existing clients while maximizing customer satisfaction and account growth.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Management, or a related field
• At least four (4) years of experience in account management or other client-facing roles within a technology company or startup environment

Nice To Haves

• Experience supporting or selling technology-based products or services such as SaaS, cybersecurity, or cloud-based platforms
• At least two (2) years of experience hiring, building, supervising, or training a team
• At least three (3) years of experience using customer relationship management (CRM) systems to manage client accounts and track interactions
• At least three (3) years of experience implementing client retention strategies, identifying upselling opportunities, and supporting account growth in the technology sector

Responsibilities

• Execute growth initiatives to expand customer usage and value realization of technology-based products or services such as SaaS, cybersecurity, or cloud-based platforms
• Identify and pursue opportunities to upsell additional features and services to existing customers
• Maintain and manage customer records within the company’s customer relationship management (CRM) system to track interactions and performance metrics
• Collaborate with internal teams across sales, customer success, and product to communicate customer feedback and support continuous product improvement
• Lead, mentor, or train junior account managers or customer-success associates to ensure consistent client-service standards
• Travel internationally to Belgium and Canada (approximately 2–4 times per year, up to one week per trip) to meet with clients and support business development and customer relationship activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level