Account Manager

Omnify

35d

About The Position

We are seeking a seasoned and results-driven Account Manager to support our lighting representatives and drive client success. This role is integral in fostering strong relationships with existing clients, ensuring customer satisfaction, and identifying opportunities for business growth. The ideal candidate will be a strategic thinker with a passion for LED lighting technology and a proven ability to manage client relationships effectively.

Requirements

• Minimum 2+ years of experience in account management, client relationship management, or project coordination.
• Knowledge of the LED lighting industry and market trends is highly desirable.
• Proven success in a corporate environment, working with all levels of management.
• Strong understanding of customer service best practices and client success strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work both independently and collaboratively across teams to ensure successful client outcomes.
• Proficiency in ERP, CRM software, and ticketing systems.
• Proactive mindset with the ability to anticipate challenges and develop solutions.

Nice To Haves

• Background in Electronics/Electrical Engineering is a plus.

Responsibilities

• Develop and maintain customer relationships to support long-term engagement and repeat business
• Act as the main contact for quotations, orders, delivery status, and technical coordination
• Ensure responsive, clear communication throughout the order lifecycle
• Maintain high customer satisfaction through proactive communication and issue resolution
• Review inventory and production readiness in Epicor upon quotation requests
• Prepare accurate quotations for standard products based on specifications and drawings
• Ensure quotations meet defined service level agreements (SLAs)
• Collaborate with Product Development (PD) on pricing for custom or non-standard products
• Ensure pricing aligns with company margin targets
• Support Regional Sales Managers with cost-effective quotation options when needed
• Convert quotations into accurate sales orders
• Manage orders through internal processes
• Coordinate with production, logistics, and internal teams for timely delivery
• Track order progress and provide customer updates
• Ensure all project and order documentation is complete and accurate
• Follow up on customer inquiries and support tickets
• Manage RMA processes and ensure resolution
• Coordinate internally to resolve product, delivery, or order issues
• Maintain communication with customers during issue resolution
• Support customer feedback processes, including post-delivery surveys
• Coordinating internal teams for execution
• Providing visibility into order status and production timelines

Benefits

• A challenging and rewarding role in a dynamic and growing company.
• Opportunities for professional growth and development.
• A supportive team environment and a culture of innovation.
• Competitive salary based on experience and benefits package.
• Diversity and Equal Opportunity Employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees