Account Manager, Professional Membership

American Heart Association • Dallas, TX

5d • Hybrid

About The Position

The American Heart Association has an excellent opportunity for an Account Manager in our Professional Membership group at our National Center office located in Dallas, TX. The account manager is responsible for a portfolio of scientific councils, providing leadership, operational and strategic support, coordination and guidance for councils, committees, and high-level volunteers. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Requirements

• Bachelor’s degree or equivalent experience.
• 3 years of relevant experience
• Minimum of three years’ experience leading projects in a dynamic, collaborative business environment.
• Strong multitasking skills and ability to manage several priorities in a fast-moving workspace.
• Self-driven with the ability to meet deadlines and deliver quality outcomes independently.
• Achieving goals through initiative, creativity, and a results-oriented mindset.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Zoom, and adaptable to new digital tools.
• Exceptional communication skills with the ability to engage, influence, and partner effectively with internal stakeholders and high‑level volunteers, demonstrating strong executive presence and sound judgment.
• Demonstrates a passion for delivering excellent service and building strong relationships with colleagues and professional members.
• Willing and able to travel overnight for up to 10% of the role, supporting flexible work experiences

Nice To Haves

• Prior Non-profit experience.
• Teamwork skills with the ability to work as part of a team.

Responsibilities

• Lead operational logistics for council committee meetings, events and activities.
• Manage revenue and budgets for established portfolio while identifying potential cost savings and revenue gains.
• Manage project timelines, deadline compliance and demonstrate effective communication and dissemination of both.
• Collaborate across the membership unit to execute collective member recruitment, engagement and retention efforts.
• Volunteer management.
• Manage processes for assigned Scientific Councils’ nominations which include both council and American Heart Association positions and awards.
• Establish trusted communication with volunteers and anticipate needs and expectations.

Benefits

• medical, dental, vision, disability, and life insurance
• robust retirement program that includes an employer match and automatic contribution
• employee assistance program
• employee wellness program
• telemedicine, and medical consultation
• Paid Time Off (PTO) at a minimum of 16 days per year for new employees
• 12 paid holidays off each year
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree