Account Manager

Howmet Aerospace•Berea, OH

10d

About The Position

The Account Manager will be responsible for developing strong relationships with key customer contacts, enhancing customer relationships, and ensuring customer loyalty through excellent customer service while meeting all client needs appropriate to their business. This role involves developing, reviewing, and maintaining customer scorecards, identifying customer needs for product, service, and support, and designing new programs or initiatives to enhance profitability. The Account Manager will collaborate with management on sales goals, planning, and forecasting, and become a subject matter expert on the company's products, processes, and operations. Occasional travel for customer visits may be required.

Requirements

Bachelor's Degree in Marketing, Sales, or Communications preferred
Minimum of 2 years demonstrated success leading customer growth with key accounts
Outstanding ability to build teamwork and trust across multiple internal stakeholders
MRP/ERP experience (JD Edwards, SAP, etc.) highly desirable
Moderate to advanced Excel knowledge
Excellent organization skills to ensure follow-up both internally and externally

Responsibilities

Develop strong relationships with key customer contacts
Enhance customer relationships and ensure customer loyalty through excellent customer service
Meet all client needs appropriate to their business
Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts
Identify customer needs and wants for product, service, and support
Design new programs or initiatives that are customer-specific to enhance the profitability of customer and company
Collaborate with management on sales goals, planning, and forecasting
Become a subject matter expert on our products, processes, and operations
Manage customer scorecards through collaboration
Travel occasionally for customer visits, as required