Account Manager

Taylor Communications•Arden Hills, MN

14d•Onsite

About The Position

Venture Solutions, a Taylor Company, is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Your Opportunity: Venture Solutions is looking for an onsite Account Manager to support our Clients & Account Management Team in Arden Hills, MN . This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship

Requirements

High School Diploma
Three or more years’ experience in related customer service positions
Examples of successful account management in a service related business
Excellent organizational/time management skills, strong attention to detail and the proven ability to manage process improvements

Responsibilities

Inventory Management Process: the process of obtaining base stock quotes, ordering stock, monitoring stock levels and addressing base stock quality.
Change Request Process: the process of communicating and implementing customer’s requested project changes including pricing.
Pricing Process: the process of loading and updating pricing as needed after the client is sold and completing mid-year and annual reviews.
Quoting Process: the process of providing price quotes as requested from the client after the account is sold.
Daily Account Management Process: the process of communicating with the plant, client and sales regarding project specific information on a daily basis.
Reporting Process: the process of designing and presenting client specific reports based on contractual turn-time.
Customer Relationship Process (knowledge): the process of understanding the client’s business in order to clearly identify further opportunities to leverage solutions as well as facilitate the client’s daily requirements (account growth). Take action on incremental growth opportunities.
Invoicing Process: the process of understanding and communicating the client’s invoicing requirements to ensure the desired output.
Success Measurement Process: the process of reviewing the SBU products and performance to effectively facilitate Customer Service goals and objectives.
Systems Process: the process of managing input into the appropriate Systems.
Communications Process: the process of interacting with clients via conference calls, meetings, and face-to-face presentations at locations appropriate for the client.
Problem Resolution Process: the process of identifying and resolving quality issues.
Process Improvement: the process of using tools to identify areas of opportunity and changing processes to improve efficiency, effectiveness and account profitability.
Account Implementation Process: the process of implementing a new account and changes into the system.
Production Process: the process of ensuring production has the resources, data and specifications to produce the jobs.