Account Manager (Chesapeake )

Trolley Hospitality Companies • Chesapeake, VA

9d • Onsite

About The Position

The Account Manager is responsible for driving customer growth and retention through proactive account management, relationship building, and business development. This role manages a strategic book of business, identifies sales opportunities, supports customer onboarding and satisfaction, and serves as the primary liaison between customers and internal teams to ensure service excellence and account profitability.

Requirements

• 2 + years of B2B sales experience highly preferred
• Knowledge of principles and methods for showing, promoting, and selling products or services
• Ability to communicate clearly and effectively in all settings
• Ability to travel to different locations within designated sales area
• Tech savvy-skilled in Excel and PowerPoint
• Experience with CRM software

Nice To Haves

• Experience in account management, route-based sales, or similar customer-focused industries a plus
• HubSpot a plus
• Sandler Sales Training or similar a plus

Responsibilities

• Develop sales presentations and proposals to explain service offerings
• Contact prospective and existing customers to discuss how products and services can meet their needs and identify growth opportunities
• Source and develop client referrals and prospects
• Respond to sales inquiries by phone, electronically, or in person
• Recommend service features based on customer needs and company capabilities
• Quote pricing, contract terms, and fulfillment dates
• Negotiate pricing and service agreements
• Maintain and strategically grow a book of business
• Prepare and present sales updates and account insights during weekly sales meetings
• Attend networking events, trade meetings, and industry associations including AMA, ALA, Chamber of Commerce, and IFMA
• Stay informed on market conditions, business trends, regulations, and industry developments
• Build and maintain strong, long-term customer relationships
• Onboard new customers to support account success, revenue growth, and profitability
• Follow up with customers to ensure satisfaction and provide resolutions and feedback
• Visit customer accounts to identify opportunities to improve customer experience and ensure quality standards are consistently met
• Maximize account profitability through pricing management, waste reduction, and account evaluation
• Meet retention visit goals established by leadership
• Ensure customer service satisfaction through regular follow-up on sales activity

Benefits

• $55,000/Yearly (potential for up to $75,000 with commissions)
• Paid Holidays
• Floating Holidays
• Vacation Time
• Sick Time
• Medical, Dental, and Vision insurance plans available
• Company provided Life & Short Term Disability Insurance
• 401(K) retirement plan and company match after 1 year of employment
• Employer provided Employee Assistance Program (EAP)
• Discounted Gym membership plans
• 40% deli and catering discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed