Account Manager

Roku•Chicago, IL

6d•Hybrid

About The Position

The Client Services team at Roku is responsible for managing and growing partnerships with Advertisers, ultimately enabling clients to reach their business objectives. The Account Manager acts as a strategic partner to Roku’s clients and Ad Sales team, overseeing end-to-end campaign success and long-term account growth. This role is accountable for campaign performance, client satisfaction, renewal outcomes, and revenue expansion within a portfolio of high-value accounts. As a consultative advisor, the Account Manager will develop strategic account plans aligned with client business objectives and identify growth opportunities across Roku’s advertising solutions. The role involves partnering cross-functionally from pre-sale through post-sale to execute, optimize, and communicate performance insights that strengthen client relationships and drive measurable business impact. The ideal candidate possesses commercial acumen, programmatic expertise, and executive-level communication skills, coupled with strong attention to detail in a fast-paced sales environment. Roku utilizes AI agents and smart tools to assist with drafts, analysis, and repetitive workflows, while human oversight provides direction, judgment, and accountability. Candidates are expected to demonstrate how they have used AI, agents, or automation to improve speed, quality, and scale.

Requirements

3-5 years of consultative experience in account management/client services at an ad tech company or media planning at an agency
Experience managing client relationships with responsibility for revenue retention, renewals, and account growth
Demonstrated ability to proactively engage clients with strategic recommendations that drive measurable growth
Experience presenting performance insights and strategic recommendations to senior client stakeholders
Hands-on experience managing programmatic video campaigns across various SSPs and DSPs, including setup, optimization, reporting, and performance troubleshooting
Ability to work across a variety of media types including Direct IO Video, Direct IO Native/Display, PG Video, and PMP Video campaigns
Knowledge of verification vendors (DoubleVerify, Integral Ad Science, Nielsen, etc.)
Knowledge of 3rd party measurement partners (Nielsen, Foursquare, etc.)
Proficiency with Salesforce, Excel, Looker, Tableau, and PowerPoint for performance analysis and client reporting
Strong analytical, project management, and organizational skills with the ability to manage multiple priorities and meet deadlines
Strong, persuasive communication skills, both verbal and written
Self-starter, comfortable working in a fast-paced, growing environment
Knowledge of 3rd party measurement partners (Nielsen, Foursquare, MMMs, MMPs, etc.)

Responsibilities

Serve as the lead day-to-day point of contact for Roku’s clients, including agencies and top Fortune 500 advertisers, while developing strong relationships across stakeholders, influencers, and decision makers
Own and manage a portfolio of accounts, accountable for revenue retention and growth against quarterly goals
Support multi-quarter growth strategies and account planning for your portfolio, ensuring long-term client success and revenue expansion
Identify upsell and cross-sell opportunities through proactive performance analysis and marketplace insights
Develop and execute renewal strategies, proactively mitigating risk and positioning Roku as a long-term strategic partner
Collaborate with Sales to provide strategic consultation on RFPs leveraging Roku’s ad products and solutions, translating campaign objectives into actionable business recommendations
Lead transparent client communication during periods of objection, misalignment, or underperformance by managing expectations and aligning solutions
Ensure seamless and timely campaign launches through proactive coordination with internal and external stakeholders, maintaining high standards of accuracy and execution quality, including partnership with Account Coordinators when assigned
Monitor campaign pacing and performance, troubleshoot complex issues in partnership with Ad Operations and cross-functional teams, implement optimizations, and communicate clear action plans to internal and external stakeholders
Lead mid and post-campaign reporting, distilling performance data and measurement insights into clear, actionable recommendations that drive incremental investment
Anticipate and proactively mitigate campaign or account risk before client impact occurs
Manage hands-on programmatic video executions, including PMP setup, DSP optimization, and performance troubleshooting
Mentor Account Coordinators, supporting onboarding, coaching, and knowledge sharing to strengthen team capability
Maintain deep knowledge of Roku’s advertising products, tools, and CTV industry trends to inform strategic client recommendations
Serve as the voice of the client internally, participating in User Acceptance Testing, surfacing client feedback, and delivering marketplace insights to cross-functional stakeholders
Contributes to the development of projects, processes, products, solutions, or narratives that improve the Client Services organization’s effectiveness
Partner with Finance to ensure accurate monthly invoicing and timely client payment