Account Manager - HOMES/HEEHR Program

APTIM•El Paso, TX

1d•$90,000 - $110,000•Hybrid

About The Position

APTIM's Energy Transition is seeking an experienced Account Manager to serve as a primary conduit to the market, providing education and collaboration to stakeholders on behalf of the HOMES/HEEHR program within their region. This position is based in Texas, serving The Valley, El Paso, and Abilene. The Account Manager will be responsible for networking with customers and stakeholders to drive program performance and goal attainment, requiring residential program knowledge and technical expertise in energy efficiency and electrification. The successful candidate will support planning and operational activities, manage a territory as the primary point of contact, and coordinate with other Account Managers. They will leverage existing community partners and build a network to identify energy efficiency projects aligned with the HOMES/HEEHR programs. The role involves proactively engaging with organizations to understand their goals and challenges and communicating how the programs can support them. This position will be a critical member of the team, informing strategic direction and driving new initiatives and energy savings. The role requires frequent day travel within specific territories, with occasional travel outside the area for conferences, events, and continuing education. The Account Manager must be a critical thinker, able to manage multiple tasks, possess excellent written and verbal communication skills, and maintain positive relationships. The role requires accountability, a process-driven and detail-oriented approach, and flexibility to adjust to program needs. This role is for individuals passionate about energy efficiency, clean energy, and making a positive impact.

Requirements

Bachelor’s degree from an accredited four-year college or university or equivalent work experience.
5+ years of industry experience required.
Knowledge of energy efficiency and weatherization programs.
Experience working with any of the following stakeholders: businesses, contractors, utilities, CBOs, community leaders, retailers, program implementers, manufacturers or distributors of energy-efficient equipment or services.
Strong service orientation with the ability to work across multiple departments and units within an organization, external clients, and multiple stakeholders.
Detail-oriented with excellent time management, project management, and follow-through; creative problem solver with strong analytical abilities.
Ability to absorb information from multiple parties and formulate necessary communications or decisions quickly.
Conceptual understanding of energy efficiency, weatherization, renewable energy, and the types of equipment, technologies, and building practices relevant to residential customers.
Strong written and oral communication skills.
Ability to maintain confidentiality and handle sensitive information with integrity.
Experience in the use of typical productivity software tools.
Ability to maintain confidentiality and handle sensitive information with integrity.
Strong quantitative and analytic capabilities to interpret data and solve practical problems.
High level of emotional intelligence and ability to work effectively with diverse teams and stakeholders.
Commitment to fostering a collaborative work environment within the team and broader organization.
Exceptional relationship management skills.
Ability to travel within Texas regularly and occasionally out-of-state.
Must be a self-starter, organized and have an ability to manage competing priorities with established deadlines.
Proficient in Microsoft Office software – Excel, Word, PowerPoint, Outlook, and SharePoint.

Nice To Haves

Professional experience working with a wide variety of stakeholders, such as state, local and federal governments, for-profit and non-profit organizations, utilities, multifamily properties and others.
CEM, BPI, QCI, PMP, or similar certification.
3+ years’ experience in the energy efficiency industry.

Responsibilities

Work as part of a program team ensuring the administration, implementation, and verification of federally funded energy efficiency projects are successfully executed.
Develop reporting that aligns with U.S. Department of Energy requirements and provides operations leadership insights to improve operations.
Identify opportunities to leverage existing or potential organizations to produce qualified leads, layer services/rebates and/or improve the customer experience, driving project participation.
Connect regularly with organizations via phone, email, virtual platforms, and face-to-face discussions to ensure they are current on HOMES/HEEHR offerings and efforts, and to gain the organizations perspective on issues relating to the programs.
Lead and project manage initiatives that drive toward improved customer experience and participation in programs.
Develop and lead presentations promoting HOMES/HEEHR programs at various conferences, community events, or professional organizations.
Respond to direct inquiries and requests made by customers, organizations, and stakeholders in a timely manner.
Deliver supporting information, collateral, and contacts to partners to support deepened customer engagement.
Be attuned to broad and local regulator, policy, and economic concerns impacting programs and bring these perspectives to program leadership.
Perform field QA/QC as needed within assigned territory.
Support contractor and application processing needs as needed.
Frequent day travel and occasional overnight (depending on conferences, training or other opportunities).
All other duties as assigned.
Ensuring compliance with all APTIM quality and safety policies as well as all OSHA regulations.