Account Manager

Corpay • Brentwood, TN

6d • Hybrid

About The Position

Corpay is looking for an energetic, tenacious, and relationship-driven Account Manager to join our Brentwood team. This is an opportunity for someone who genuinely enjoys collaborating with people, solving problems, building trusted client relationships, and taking ownership. We are looking for someone who is outgoing, curious, accountable, and motivated to excel and continue growing their career. This is a hybrid position, offering the opportunity to collaborate with your team in our Brentwood office while also having the flexibility to work from home as part of your regular schedule. You will be joining a collaborative team that believes in sharing knowledge, supporting one another, celebrating wins, and giving people the tools and resources they need to succeed. We want someone who is ready to bring their energy to the team, learn the business, take ownership of their clients, and make an impact. As an Account Manager, you will serve as a primary point of contact for an assigned portfolio of clients. You will build relationships, understand each customer's business needs, resolve issues, and help ensure clients are receiving maximum value from Corpay's products and services.

Requirements

• 3+ years of progressive customer service, call center, client-facing, or related experience.
• Demonstrated critical thinking skills and the ability to manage client issues and escalations.
• Experience supporting a large customer or client base.
• Strong verbal and written communication skills.
• Ability to prioritize multiple customer needs while maintaining diligence.
• Comfort learning new systems and technology.
• Bachelor's degree or equivalent professional experience.

Nice To Haves

• Account Management or Relationship Management experience.
• Salesforce or other CRM experience.
• Microsoft Excel experience.
• Experience working in payments, fintech, financial services, or another client-focused environment.

Responsibilities

• Build and maintain strong relationships with an assigned portfolio of clients.
• Serve as a trusted resource for day-to-day account support, questions, and problem resolution.
• Respond to client needs through phone, email, Salesforce cases, and other communication channels.
• Learn about your clients' business and develop service strategies aligned with their individual needs.
• Conduct regularly scheduled client calls and business reviews.
• Deliver presentations, education, and product training to customers.
• Troubleshoot client issues and determine whether challenges are related to systems, training, configuration, or another business need.
• Partner across internal Corpay teams to drive solutions and deliver a strong customer experience.
• Proactively identify potential client concerns and develop solutions before they impact the relationship.
• Listen to customer feedback and identify opportunities to strengthen retention, service, and potential account growth.
• Take ownership, follow through, and make sure your clients feel supported.

Benefits

• Medical, Dental, and Vision coverage beginning the first month after hire.
• Automatic 401(k) enrollment, subject to eligibility.
• Company-wide virtual fitness and wellness programs.
• Generous Paid Time Off, including vacation, sick time, personal days, volunteer time, and company holidays.
• Employee discounts on wireless services, gym memberships, car rentals, and more.
• Opportunities to support local and national charitable organizations.
• An engaging culture with employee recognition programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level