Cus/GTM - AM 02 - US - AM - Account Manager

Omnea•Pari, NY

1d•Hybrid

About The Position

Omnea is reinventing enterprise procurement with an AI-native platform that streamlines the buying process. We have raised $75M from top-tier investors and are experiencing rapid growth, serving global enterprises like Spotify and MongoDB. Our platform aims to make procurement fast, safe, and efficient by connecting people, steps, and systems for automated approvals, renewals, and complete spend visibility. We are seeking our first US Account Manager to own expansion quotas and renewal outcomes for our growing customer base. This role is crucial for managing our largest and most strategic customers, ensuring they derive maximum value from Omnea. The Account Manager will build deep, long-term relationships with customer champions to drive renewals, expansion, and upsell opportunities, acting as a trusted advisor and partner to stakeholders from procurement managers to CFOs. This role will also serve as the voice of the customer internally, collaborating with technical and commercial teams to foster customer-centricity. Omnea has recently secured $50M in Series B funding and has achieved significant growth in revenue, customer base, and retention (>99%) with major enterprises. The company is building the category of AI Supplier Relationship Management and is looking for a motivated individual to help turn procurement into a competitive advantage.

Requirements

5-7 years of experience succeeding in a B2B SaaS commercial role.
Demonstrable history of having the happiest and most successful customers.
Track record of exceptional performance in academia, work, sport, or sales.
Strong commercial intuition.
Gravitas to sell to senior leadership (e.g., CFOs, CIOs).
Ability to proactively recognize expansion opportunities and mitigate issues affecting revenue retention.
Outstanding communication skills (verbal, written, and presentation).
Exceptional articulation, conciseness, and clarity in all forms of communication.
Ability to build rapport, influence people, and drive change with diverse stakeholders.
Ability to build ultimate trust with customer stakeholders.
Capacity to rapidly understand the product inside and out without relying on sales engineers.
Ability to simplify complex problems and translate them into next steps, product configuration, or new feature requests.
Outcomes-focused with a strategic mindset and a strong bias to action.
Proactive and crave accountability, pushing initiatives forward and making the best use of available resources.
Ability to ruthlessly prioritize, be highly organized, and focus on outputs > inputs.
Efficient and autonomous with a high standard of quality.
Ambitious, competitive, and career-driven.
Dedication and willingness to solve challenging problems and win deals.
Empathetic and reliable.
Ability to build trust with colleagues and be highly collaborative.
Minimal ego, seeking feedback for continuous improvement.
Ability to bring out the best in everyone around you.

Nice To Haves

Make up for any potential lack of experience with hunger and a constant growth mindset.
Entrepreneurial spirit and desire to be part of building a business.
Desire to rise faster or earn more than in a 'normal' career.
Willingness to roll up sleeves and do whatever is required.
Experience with AI-native platforms or procurement technology.

Responsibilities

Own expansion quotas and renewal outcomes for the customer base.
Manage relationships with customers throughout the entire customer lifecycle, focusing on the largest and most strategic accounts.
Ensure customers derive meaningful value from Omnea from the earliest stages and beyond.
Drive renewals, expansion, and upsell opportunities through expertise and building deep, long-term relationships with customer champions.
Act as a trusted advisor and partner to customers and stakeholders at all levels (from procurement managers up to CFOs).
Serve as the voice of the customer internally, working closely with technical and commercial teams.
Support and champion US customers in their journey with Omnea.
Engage in strategic work, such as advising customers on company-wide transformation projects and refining account management playbooks and processes.
Engage in operational work, including driving upsell and expansion conversion and managing enterprise onboarding and deployments.
Build meaningful relationships with customers, becoming their go-to person for all Omnea-related matters.
Focus on delivering long-term customer value and building lasting relationships through consistent engagement with customers at all levels.
Develop and execute mutually agreed-upon success plans with key champions and executive sponsors.
Act as a product expert, advising on platform configuration and sharing learnings from similar customers.
Own retention and churn outcomes, proactively driving renewal conversations and identifying/closing opportunities for multi-year contract extensions.
Lead efforts to mitigate customer concerns, reduce churn, and enhance overall customer satisfaction and retention.
Own Net Revenue Retention targets by identifying and closing expansion opportunities.
Proactively nurture customer accounts, deepening their understanding of product vision, value proposition, and features.
Identify advocates and expand the customer community to accelerate the Go-To-Market motion.
Develop and implement proactive initiatives to increase customer adoption and engagement, such as co-hosting roundtables and contributing to customer newsletters/blog posts.
Form a pod with a Solutions & Implementation Lead to ensure support in expanding accounts.
Collaborate with Technical Solutions Experts when needed.
Partner with Product, Marketing, and Sales teams to integrate and align retention and expansion strategies.
Translate customer insights into actionable feedback and help guide product direction.
Define Customer Account Management & Success playbooks from the earliest stages.
Handle technical product demos.
Communicate project success to executives.