Account Manager

Hawque Protection Group • Atlanta, GA

19d • $22 - $24 • Hybrid

About The Position

The Account Manager is responsible for the day-to-day operational health of assigned HPG client accounts and serves as a key link between clients, Site Leads, Security Guards, and Operations leadership. The role oversees scheduling and coverage, site operations, field communication, personnel accountability, report compliance, client service, and operational follow-through. Account Managers are expected to resolve routine matters within their authority, maintain accurate documentation, identify emerging risks, and escalate higher-risk issues with clear context and a recommended solution.

Requirements

• Experience in security operations, account or client service, scheduling, site coordination, or a comparable field-based service environment.
• Ability to manage multiple priorities, coverage needs, site concerns, and routine operational issues with sound judgment and consistent follow-through.
• Strong leadership, coaching, problem-solving, de-escalation, and conflict-resolution skills.
• Excellent written and verbal communication and documentation skills for working with clients, Security Guards, Site Leads, peers, and leadership.
• Working proficiency with Connecteam, Monday.com, email, and other company-designated scheduling, reporting, and communication systems, or the ability to learn them quickly.
• Ability to satisfy applicable background screening and maintain any license, credential, certification, driver qualification, or company training required for assigned duties or client locations.

Responsibilities

• Maintain schedules for assigned account(s), identify and resolve coverage gaps, coordinate available resources, communicate schedule changes, and track recurring staffing issues or patterns.
• Conduct regular site visits and operational follow-up, monitor open site issues, and help ensure assigned locations operate in accordance with contract requirements, HPG standards, safety expectations, and site-specific post orders.
• Maintain active communication with assigned Guards and Site Leads; address attendance, uniform, post-order, conduct, and performance concerns; coach and document follow-up; and elevate matters requiring formal discipline or termination review.
• Serve as the first operational contact for routine guard and site concerns. Resolve issues within delegated authority and escalate client risk, formal discipline, termination recommendations, or other higher-risk decisions with clear facts, context, and a recommended solution.
• Support first-level Connecteam troubleshooting; confirm correct site, department, form, and workflow assignments; monitor Daily Activity Reports and incident reports for completion and quality; and maintain timely Monday.com, email, and operational records.
• Reinforce HPG standards, support field onboarding and role training, coach personnel on communication, reporting, client service, and post orders, flag skill gaps, and maintain professional, responsive relationships with assigned clients.
• Support account handoffs, client and guard communications, system reassignments, documentation, and follow-up. Provide recurring updates to the reporting manager on coverage, personnel concerns, client risks, report compliance, open tasks, and operational trends.

Benefits

• Paid Time Off (PTO): Accrual of up to 80 hours annually in accordance with HPG policy and eligibility rules.
• Paid Holidays: Company-recognized paid holidays for eligible employees in accordance with HPG policy.
• 401(k) Retirement Plan: Eligibility to participate in HPG’s 401(k) plan, currently without a company match, subject to plan terms.
• Medical Reimbursement Program: Eligibility to participate in HPG’s Health Reimbursement Arrangement (HRA), subject to plan terms and eligibility requirements.
• Professional Development: Access to company-supported training, certification, and skills-development opportunities, as applicable.
• Recognition, Referral & Employee Support Programs: Eligibility for applicable recognition initiatives, referral programs, company events, and employee-support programs.
• On-Call Weekend Bonus: Account Managers assigned to the Operations Leadership on-call rotation are eligible for a $250 bonus for each assigned on-call weekend, currently expected approximately once per month, subject to operational needs and HPG procedures.
• Business Mileage Reimbursement: Account Managers whose regular assignment is not based at a client property may be eligible for authorized business-mileage reimbursement at the current HPG rate of $0.70 per mile. Normal commuting mileage is not reimbursable; eligibility varies by assignment and company procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed