Account Manager

Human•New York, NY

28d•Hybrid

About The Position

As an Account Manager at HUMAN, you will own and grow relationships with a portfolio of customers and partners. You will be responsible for customer experience, adoption, retention, renewals, and expansion across HUMAN’s solutions. You will serve as a trusted advisor to key stakeholders, understand their business priorities, identify risks and opportunities, and translate customer needs into clear internal action. Success in this role requires a blend of relationship-building, consultative selling, strategic thinking, commercial discipline, and hands-on problem-solving.

Requirements

8+ years of experience in account management, partner development, consultative sales, or a closely related commercial role, with a track record of carrying and executing against a defined quota.
Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety.
A demonstrated ability to think strategically, identify business objectives and challenges, and translate them into compelling value propositions and action plans.
A strong record of relationship-building and consultative upselling and cross-selling.
Excellent written, verbal, presentation, negotiation, and executive communication skills, with the ability to communicate effectively with senior customer stakeholders and internal executives.
Strong analytical judgment and the ability to use account context, customer data, and market knowledge to shape smart next steps.
Excellent problem-solving skills, a collaborative and solutions-oriented approach, and the ability to operate with autonomy in a fast-paced environment with some operational ambiguity.
Strong organizational discipline, commercial judgment, and attention to detail.

Responsibilities

Build and maintain meaningful relationships with customer stakeholders and decision-makers, serving as a primary point of contact and developing a strong understanding of their goals, business priorities, challenges, and experiences with HUMAN’s products and services.
Drive product adoption by confidently sharing product knowledge, best practices, and recommendations that help customers realize value.
Develop account strategies and actionable plans that increase customer value over time.
Identify, prepare, and execute upsell and cross-sell strategies that support customer outcomes and revenue growth.
Lead renewal planning and facilitate seamless renewals by identifying risks early and coordinating the right internal resources.
Identify and execute growth strategies that produce upsell and cross-sell opportunities.
Analyze account health, performance, engagement, and portfolio trends to identify growth opportunities, risks, and proactive next steps.
Lead customer-facing business reviews, strategic planning sessions, and presentations that clearly communicate performance, priorities, and recommendations.
Partner with Product, Marketing, Finance, Customer Success, Solutions, and technical teams to resolve issues, deliver strong customer outcomes, and act on customer feedback, market needs, and product or service gaps.
Maintain strong pipeline discipline, account visibility, and timely reporting in Salesforce and other internal systems.
Represent HUMAN at relevant industry events and use those interactions to strengthen customer relationships and bring market perspective back to customers and internal teams.
Manage multiple priorities in a fast-paced environment while maintaining strong follow-through and a high standard of customer care.