Onsite Account Manager

Qualfon•Highland Park, MI

4d•Onsite

About The Position

This position is responsible for maintaining and expanding relationships with existing customers. The onsite Account Manager (AM) assists in managing the customer account plan/budget, and communicating the needs and expectations of our customers. The AM understands Dialog Direct (a Qualfon company) competencies, ensures client satisfaction, understands the client’s strategic direction, and how the Company can best continue to support the developed relationship. This position must confidently present solutions and resolutions to potential business concerns or issues. The AM may be involved with contract negotiations and State of the Business meetings with Executive management.

Requirements

Bachelor degree preferably in business
Minimum of 2-4 years of experience in a related industry
Account management, e-commerce, and fulfillment experience is required
Above average communication skills (verbal and written)
Excellent presentation skills
Above-average interpersonal skills
Analytical skills/detail-oriented
Multi-tasking ability
Excellent organizational/time management skills
Creative problem-solving skills
Professionalism
Delegation/follow-up skills
Advanced MS Office proficiency is required
Team player with a collaborative and positive attitude
Ability to create timelines and identify program risks
Detailed oriented

Responsibilities

Identifies new or expanded opportunity and understand exactly what is involved with the request
Works with Client Service Specialist(s) on day to day activities including but not limited to: inventory management, order challenges, project specifications, etc.
Understand how client budgets work in conjunction with how you should estimate a project, job or change
Communicates project/job assumptions, timeline requirements and contributes to the client solution internally, as well as with the Client
Conducts Start of Work Meetings as assigned
Meets with clients or stakeholders to provide project/job status updates and business reviews as required
Creates and maintains relationships within client organizations
Provides customer feedback to the organization regarding customer concerns, expectations and/or business problems
Reviews project metrics to identify important trends with the internal departmental teams
Handles billing reviews, credit and/or billing disputes
Manages purchase orders and resolves any concerns regarding purchase orders or contracts
Conducts follow-up meetings and communications on the client’s needs or concerns
Views customer needs as an opportunity and not an inconvenience
Understands and adheres to GMP, GDP, HIPAA , Safety and Security Guidelines
Ability to research trends in client’s industries and understands industry regulations/guidelines
Travel as required for client business
Creates customer account plans that meet company standards
All other duties assigned