Account Manager-Rare

Curant Health•Smyrna, GA

45d•Hybrid

About The Position

JOIN A LEADING HEALTHCARE COMPANY At Curant Health, our vision is to personalize healthcare, driven by choice and defined by value. Our employees bring this vision to life through excellent service, personalized care, accountability, innovation, and integrity. We provide competitive pay, strong benefits, and the opportunity to make a meaningful impact every day. Curant Rare is seeking an Account Manager to serve as the primary external liaison and Curant Point of Contact (CPOC) for assigned rare disease manufacturer partners. This role is responsible for building strong partnerships, identifying program needs, ensuring client satisfaction, and supporting the successful execution of all contracted services. This is a hybrid role with travel as needed. Position Summary The Account Manager acts as the main point of contact for assigned clients, ensuring seamless communication, alignment, and program performance. This role proactively identifies opportunities, collaborates with internal teams, supports program launches, manages business reviews, and ensures Curant Rare meets or exceeds client expectations. The AM represents Curant Rare's mission, vision, products, and services with professionalism and expert knowledge.

Requirements

Bachelor's degree or equivalent combination of education and experience
5+ years of experience in Specialty Pharmacy programs and/or rare disease pharmaceutical manufacturers
Strong knowledge of internet software, order processing systems, Word, PowerPoint, and Outlook
Excellent verbal and written communication skills
Ability to communicate clearly, logically, and consistently across stakeholders
Strong independent judgment and problem-solving capabilities
Ability to manage multiple deliverables in a fast-paced environment

Nice To Haves

Previous experience in client relationship management within rare disease is highly preferred

Responsibilities

Achieve KPIs outlined in the Statement of Work (SOW) and annual Strategic Focus Areas (SFAs) and Critical Success Factors (CSFs)
Meet annual revenue forecast and assigned quota for Curant Rare
Lead Launch Stabilization Meetings in partnership with the Customer Strategy & Performance (CSP) team
Serve as lead for Business Reviews, including scheduling, facilitation, and alignment on next steps
Build and manage long-term relationships with rare disease manufacturer partners to ensure satisfaction and retention
Cultivate multi-level relationships with each manufacturer partner starting from implementation through ongoing management
Develop business objectives and goals for each partner program
Ensure manufacturer expectations are consistently exceeded and program performance meets or surpasses requirements
Oversee ongoing deliverables including reporting, data needs, and issue resolution
Collaborate with Business Development to identify additional service opportunities
Work with internal teams (CPI, CSP, Pharmacy Operations, Finance, etc.) to design and implement program processes
Proactively review partner programs to identify issues and communicate solutions
Perform additional duties and projects as assigned
Maintain accountability for total census across all partners and related revenue integrity
Participate in monthly financial reviews to ensure financial performance targets are met
Collaborate with CPI, CSP, Market Leadership Team (MLT), Pharmacy Ops, Finance, and others to support overall product health