Account Manager, Freight Brokerage

R&S Logistics • Knoxville, TN

10d • Onsite

About The Position

The Account Manager plays a critical role in fulfilling our mission by ensuring every customer receives consistent, reliable service after the sale is made, supporting our sales team so they can focus on growing new business. The Account Manager supports the sales team by managing day-to-day customer communication, shipment coordination, and service resolution for existing accounts. This role blends customer service, logistics coordination, and administrative support, with the opportunity to grow into business development as skills and interest develop.

Requirements

• Demonstrate the ability to work independently while maintaining accountability.
• Manage multiple accounts and shipments in a high-volume environment.
• Adapt quickly to changes and resolve problems resourcefully.
• Operate within TMS platforms and general office software (Microsoft Office Suite).
• High school diploma required.
• Strong communication and problem-solving skills.
• Strong time management and organizational ability.
• Customer-first mindset with attention to detail.

Nice To Haves

• Prior customer service, logistics, or dispatch experience helpful but not required.
• Bachelor's degree preferred.
• Proficiency in transportation management systems (TMS) and Microsoft Office preferred; willingness to learn required.

Responsibilities

• Serve as the primary day-to-day contact for existing shipper accounts.
• Proactively communicate shipment status, delays, and service updates.
• Resolve service issues and escalate complex problems as needed.
• Assist brokers with carrier sourcing and booking on established lanes.
• Monitor in-transit shipments and coordinate pickup/delivery details.
• Support on-time performance tracking for assigned accounts.
• Maintain accurate documentation and data entry within the TMS.
• Support timely and accurate invoicing and basic collections follow-up.
• Maintain detailed records and report account performance metrics as needed.

Benefits

• Paid Time Off
• Medical, Dental, & Vision Insurance
• Telemedicine
• Available Health Savings Account with Company Match
• 401(k) with Company Match
• Long-Term Disability with Optional Short-Term Disability
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED