Account Manager (MUST reside in one of the New England states)

Health Plans•Westborough, MA

3d•Onsite

About The Position

HPI is a unique, respected industry leader with over 44 years of experience, known for innovation and adaptability. We offer a suite of health and benefit solutions to employers as a third-party administrator. Joining HPI means contributing to ideas that make a real difference for employers and employees nationwide. We foster a supportive and inclusive work environment where innovation thrives, investing in our team’s growth and well-being to ensure they provide exceptional service. This role is not just a job, but a mission.

Requirements

Bachelor’s Degree or equivalent experience.
Three to five years’ experience in client services, preferably in the healthcare industry.
Effective communicator across all levels.
Proven ability to prioritize, multitask, and meet deadlines.
Detail-oriented, analytical, and proactive with follow-through.
Able to work independently and collaboratively.
Understands system interactions and maintains confidentiality.
Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Must reside in one of the New England states.

Responsibilities

Coordinating and managing the plan implementation for new clients.
Managing the overall servicing of account issues for existing clients.
Coordinating plan implementation for new clients by producing educational materials, conducting benefit meetings, designing, and communicating plan design.
Acting as the primary contact for group representatives and brokers.
Collaborating with internal staff to communicate service issues.
Coordinating plan building design.
Resolving claim payment issues.
Providing general account service.
Providing support to Sales Manager/Director.
Conducting service meetings with each client (requires significant travel).
Coordinating the implementation of new groups and overall servicing of account issues for existing clients and brokers.
Conducting benefit meetings, producing educational materials, resolving claims/service issues.
Communicating with internal staff on plan design changes, renewal changes, or other relevant information.
Developing all employee/employer materials.
Preparing reports requested by employers/brokers.
Assisting clients/brokers with analysis of reports.
Notifying and assisting clients/brokers with compliance and reporting requirements with respect to benefit plans federal mandates etc.