Account Manager – K-Beauty Brands

Spotlight Media • New York, NY

1d • Hybrid

About The Position

Spotlight Media is a leading TikTok Shop Partner agency focused on scaling recognizable brands in social commerce. We create custom strategies to maximize client potential on TikTok Shop. As a TikTok Shop-only agency, our efforts are dedicated to driving growth on the platform. We have successfully guided brands from launch to millions in Gross Merchandise Volume (GMV). With K-beauty's dominance in social commerce, we are expanding our practice for Korean beauty and skincare brands on TikTok Shop. We are seeking Korean-speaking account managers to bridge communication between Korean brand partners and our US-based execution teams, ensuring cultural and operational clarity. We believe in the future of social e-commerce and are building a team of high-agency individuals who value ownership, autonomy, and speed. Spotlight offers a platform for ambitious individuals to build leverage, gain responsibility, and grow into senior operators quickly. Our culture is high-performing, entrepreneurial, and ambitious, providing the trust, resources, and runway to redefine possibilities for leading K-beauty brands.

Requirements

• Fluency in Korean (written and spoken) – required. Native or near-native proficiency; you’ll be the primary Korean-language contact for brand partners.
• Flexibility to work Korean business hours (KST) when needed. Flexibility to accommodate calls and real-time communication during KST working hours is essential.
• 1–4+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
• Strong project management skills: task tracking, timelines, stakeholder coordination.
• Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
• Excellent written and verbal communication in both Korean and English with a strong service mindset.
• Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).
• Cultural fluency with the Korean beauty industry and understanding K-beauty brand expectations.
• Actively seek feedback and want to grow into a Senior AM quickly.

Nice To Haves

• Experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management.

Responsibilities

• Serve as the Korean-language point of contact for K-beauty brand partners, leading client communications in Korean (email, calls, messaging) and translating key updates and materials between Korean and English.
• Manage the account operating rhythm: prepare agendas, take notes, track action items, and send recaps for WBRs/MBRs/QBRs, adapting schedules to accommodate KST business hours.
• Build and maintain 30-60-90 day plans for each client, updating owners, timelines, and success metrics weekly.
• Draft client updates and deck slides, translating performance data into clear narratives and concrete next steps in both Korean and English.
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones.
• Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups, including Korean-language product content review.
• Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments.
• Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.
• Write briefs for Content and Creative teams; track revisions against SLAs and quality bars, ensuring K-beauty brand guidelines and cultural nuances are accurately communicated.
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations.
• Maintain source-of-truth documentation: trackers, promo calendars, etc.
• Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
• Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.

Benefits

• High autonomy and real ownership from day one-no micromanagement.
• Direct exposure to top-tier K-beauty brands and the fastest-growing corner of e-commerce.
• A growth-first culture that rewards builders, not seat-warmers.
• Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
• Competitive compensation, performance upside, and flexible/hybrid work (location dependent).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed