Account Manager - Louisville, KY

Millcraft•Louisville, KY

4d•Hybrid

About The Position

Account Manager Are you a motivated and personable professional seeking a rewarding career in account management? Join our esteemed privately-owned company, with over a century of experience, as we seek individuals to excel in the role of account manager. In this position, you will engage with our diverse clientele, gaining insight into their businesses and identifying tailored solutions to meet their needs. The ideal candidate demonstrates a drive for excellence, strong interpersonal skills, and a collaborative spirit. Our company boasts a comprehensive product range, catering to a wide spectrum of industries. From essential office supplies to specialized packaging materials and cutting-edge equipment, our account managers play a pivotal role in delivering value to our customers. In this role, you will lead profitable customer relationships while proactively identifying growth opportunities and collaborating with our team of specialists to deliver innovative solutions.

Requirements

Exceptional communication skills, particularly adept at articulate verbal expression
Proficient in crafting polished and sophisticated written communications
Diligent and proactive in delivering superior customer service
Capable of engaging with individuals at all levels with professionalism and effectiveness
Skilled in the art of persuasion and positive influence
Savvy negotiator with a keen ability to achieve favorable outcomes
Demonstrated organizational prowess, complemented by strong follow-up and time management abilities, with a focused approach toward goal attainment
Advanced technical proficiency, including mastery of Microsoft Office Suite, particularly PowerPoint; experience with ERP and/or CRM systems is highly advantageous
Proven track record of creating, refining, and formatting written materials to a presentation ready standard, ensuring aesthetic appeal and maximum effectiveness
Exemplary trustworthiness and commitment to upholding integrity across all endeavors
Projects a professional image and adeptly represents the company's interests both internally and externally
Self-motivated, disciplined, and driven individual, taking full accountability and maintaining deep engagement in all tasks

Nice To Haves

experience with ERP and/or CRM systems is highly advantageous

Responsibilities

Conduct presentations and effectively promote company products and services to both existing and prospective clients, with the aim of driving profitable growth and increasing gross profit
Cultivate and nurture robust strategic relationships with key clients to ensure long term partnerships and mutual success
Act as a professional representative of the company during all customer interactions, fostering strong business partnerships and upholding the company's brand image
Serve as a liaison between customers and internal resources within Millcraft, ensuring seamless communication and coordination to meet client needs
Provide comprehensive support, guidance, and direction to Customer Services Representatives regarding customer requirements, including order specifications, pricing, and quality standards
Proactively identify and pursue new business opportunities through various channels such as prospecting, lead generation, trade shows, networking, and social media engagement
Gather and analyze customer feedback through Voice of Customer activities, offering valuable insights to relevant stakeholders and driving continuous improvement
Maintain accurate records of customer information and sales related data, regularly updating business opportunities and providing timely reports as requested
Prepare and deliver compelling presentations, proposals, and price quotations using various formats, including PowerPoint, to effectively communicate value propositions to clients
Manage travel and entertainment expenses meticulously, adhering to company policies and guidelines.
Oversee account inventory, including stock holdings and receivables, to optimize cash flow and capacity utilization.
Foster collaborative relationships across different functional units within the organization to enhance operational efficiency and effectiveness.
Actively contribute to the development of actionable and value-added solutions, providing feedback and suggestions to improve sales practices and processes.