Account Manager, Insurance Housing

The Atchison Group Inc.•,

2h•$23 - $32•Remote

About The Position

National Corporate Housing is hiring an Account Manager for its Insurance Housing Division, serving the Pacific Standard Time zone. This remote role provides customer service to insurance companies and their clients by helping families and individuals displaced from their homes find temporary housing. The Account Manager books accommodations ranging from hotels and apartments to single-family homes, condominiums, RVs, and trailers, and manages the placement process, including the related paperwork. The role also manages client needs and expenses within policy limits, resolves housing-related issues, maintains accurate records, and supports a consistent customer experience throughout the housing process. The company provides necessary equipment; candidates must have reliable high-speed internet and a suitable workspace. Participation in an after-hours on-call rotation is required.

Requirements

Three to five years of sales experience.
Proven experience in an inside sales position is required.
Strong verbal and written communication and presentation skills, including grammar and phone etiquette.
Proficiency with Microsoft Outlook, Word, and Excel.
Ability to work independently, stay motivated, and succeed in a fast-paced environment.
Ability to prioritize and multitask a high volume of customer inquiries in a timely and effective manner.
Ability to multitask with urgency and meet deadlines.
Ability to meet daily, monthly, quarterly, and yearly goals.
Ability to show empathy and compassion in stressful situations.
Ability to offer and implement creative solutions in the selling process.
Excellent customer service skills.
Knowledge of National’s business units and established procedures and compliance rules pertinent to the position is expected of all employees.
Reliable high-speed internet and a suitable workspace.

Nice To Haves

Bachelor’s degree is ideal.
Experience in apartment leasing or hospitality/hotels is a plus.

Responsibilities

Serve as the main point of contact for insureds, members, and insurance adjusters seeking temporary housing assistance.
Search for and book hotels and other temporary housing for insureds displaced from their homes due to damage.
Represent the company’s brand and deliver a positive customer experience throughout the housing process.
Manage insureds’ needs and ensure expenses remain within policy limits.
Educate and facilitate insureds throughout the housing process.
Build and maintain relationships with clients, outside sales representatives, hotels, vendors, and other business contacts.
Resolve issues related to hotel stays or other temporary housing.
Enter and maintain accurate records in the company database.
Partner with the sales team to provide consistent service.
Prepare placement-related documents in accordance with company guidelines and policies.
Manage a high volume of email and inbound and outbound calls.
Participate in the after-hours on-call rotation.
Perform other duties as assigned.

Benefits

Competitive base salary plus uncapped commissions; stated pay range is $23.00–$32.00 per hour.
Medical, dental, and vision insurance options.
401(k) plan with discretionary match.
Company-paid life insurance, short-term disability, and long-term disability.
Supplemental life insurance, critical illness, accident, and identity theft protection.
Diversity, Equity, and Inclusion-focused culture.
Inclusive Awards and Recognition Program.
Vacation, sick, and floating holidays.
Paid time off.
Paid volunteer time.
Wellness program.
Complimentary use of corporate apartments for vacation or travel when available.