Account Manager

Johnstone Supply LLC•Doral, FL

7d•Onsite

About The Position

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us: Our customers, our partners, and our people. Johnstone is growing, and so can you.

Requirements

B.A. preferred or equivalent; or high school degree or equivalent and 8+ years related experience and/or training
8+ years related sales experience and/or training
HVAC/R Industry, or related wholesale industrial product experience required
Must possess excellent communication and interpersonal skills.
Ability to speak and write proficiently in English
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must have demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
Must have the ability to make business decisions by an analytical as well as creative process.
Proficient in Word, Excel and PowerPoint
Requires frequent personal vehicle travel—up to 80%—primarily within local and statewide territories.

Responsibilities

Manage assigned accounts by executing sales strategy, initiating contact with existing and potential customers, identifying their needs, and selling HVAC/R services and products that meet their needs.
Keep customer information updated.
Manage individual contract and SKU pricing.
Prepare for sales calls specific to the needs of individual customers.
Track customer activity and trends.
Create goals and forecasts per account.
Align customer needs with services available through the Johnstone Advantage (e.g., inventory, customer service, warranty, ecommerce, delivery, etc.).
In conjunction with Sales and Marketing, determine market strategies and goals for products and services, targeted toward existing and new markets to achieve company goals and objectives.
Follow up with each account to ensure they understand marketing and promotional programs such as company-wide promotions, hot deals, push of regional flyers, and communication of “Manager’s Specials”.
Annually, create a listing of at least five prospecting accounts to support branch growth targets. Creating goals and forecasts per account, following up on leads, developing pricing and various programs to drive growth objectives, and monitoring sales activity are critical to the overall success of this endeavor.
Conduct business reviews on all top (twenty-five) accounts in the first quarter of each year. Document their needs and build a strategy to meet their needs.
Through internal/external training, maintain an up-to-date understanding of industry trends and technical developments that affect target markets. Work with product managers and vendors on field issues, including new products, high failure rates, large bid opportunities, and competitive pricing.
Develop and deliver sales presentations and close sales in a professional and effective manner by meeting established sales and revenue goals.
Monitor competitor products, sales, and marketing activities.
Establish and maintain relationships with industry influencers and key strategic partners.
Represent the company at trade association meetings to promote products and services.
Participate in Marketing and Sales meetings, providing customer and product data, strategies, and opportunities.
Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers.
Complete weekly call reports.
Communicate inventory needs/changes to product managers and purchasing.
Participate in marketing and sales conference calls.
Periodic participation in various task force programs, as needed.
Identify technical training opportunities with customers.
Establish and maintain a consistent company image throughout all product lines, promotional materials, and events.
Perform other duties as assigned. The Ware Group, LLC dba Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Benefits

Competitive wage
Medical coverage
Dental coverage
Vision coverage
Options for supplemental care
Competitive Paid Time Off (PTO)
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance
Employer paid short-term disability
Voluntary long-term disability insurance
Voluntary accident insurance
Voluntary critical illness insurance
Voluntary hospital indemnity insurance
24/7 Access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution
Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you, and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program