Account Manager

New Standard Corporation•Springettsbury Township, PA

About The Position

The Account Manager will be responsible for managing customer accounts, ensuring effective margin reviews and corrections, overseeing contract agreements, and acting as a key escalation resource for Customer Support Associates. This role involves organizing and conducting customer reviews, soliciting new business from existing customers, and evaluating the business value of assigned accounts. The Account Manager will also assist with Accounts Receivable issues, ensure contract compliance, provide routine reporting, lead cross-functional teams for customer initiatives, and act as the customer liaison during New Product Introduction (NPI) to ensure all pricing and contractual commitments are met. A strong focus on safety is also expected.

Requirements

4-year degree or equivalent experience
5+ years’ experience with OE Customers/Contract Manufacturing a Plus
Read, Write and Speak English
High school diploma or GED
Experience with Microsoft Office Products
Strong interpersonal skills
Attention to detail
Proven record of winning
Excellent verbal and written communication skills
Excellent organizational skills
Attention to details
Proficient with Microsoft Office Suite or related software
Customer/Quality focus
Initiative/drive results oriented
Judgment & decision making
Safety first focus
Time management
Strong coordination skills Internally/Externally
Team Player

Nice To Haves

5+ years’ experience with OE Customers/Contract Manufacturing a Plus

Responsibilities

Address and ensure effective Margin review and correction, Job obsolescence / die storage program and policy, Review and manage contractual agreements, manage consignment agreements, Revision changes, Price adjustment considerations, and key escalation resource supporting Customer Support Associates.
Organize and attend regularly scheduled customer reviews (Focus of reviews is Customer Scorecard, Supplier Performance, Value Analysis/Value Engineering (VAVE), Financial Account Overview, Voice of the Customer)
Solicit and obtain new business from existing customers in collaboration with Sales Engineering.
Periodic and routine evaluations of business value of assigned accounts using key metrics, assessing profitability versus resource consumption and impact on organizational objectives.
Assist in ultimate resolution of any Accounts Receivable issues that cannot be resolved by others in the organization.
Review and ensure compliance of contracts/agreements with customers that clearly define the required organizational behaviors including (raw material exposure; ordering practices; lead times; terms and conditions; etc.)
Provide routine reporting, documenting key activities with commitments, existing Customer developments and progress in the Sales cycle.
Lead cross-functional teams in support of customer business change requests and initiatives.
Actively participate within New Product Introduction (NPI) as the customer liaison to ensure all pricing, contractual commitments, and rules of engagement meet required results (R2).
Show concern for safety of self/others and act in a safe manner to protect people and property. (Goal Zero recordable accidents).