Account Manager

Paciolan•Dallas, TX

10d•Remote

About The Position

The Account Manager operates as a trusted advisor and subject matter expert to clients, leveraging deep expertise in Paciolan products and services to deliver exceptional outcomes. This role partners and consults closely with clients to plan, configure, and optimize their use of the platform, while collaborating cross-functionally to identify opportunities that enhance operational efficiency and drive incremental revenue growth. This role requires a highly consultative, client-centric professional who demonstrates strong business acumen, thrives in complex and dynamic environments, and consistently exercises sound judgment, adaptability, and a high degree of ownership in delivering measurable results. We will consider hiring this role remotely at a listed location if we do not have an established office.

Requirements

4+ years of progressive experience within the ticketing or live events industry, with a strong track record of managing complex client relationships and driving measurable outcomes
Strong interpersonal skills with the ability to influence outcomes and maintain momentum across projects
Demonstrated ability to operate in a consultative capacity, influencing client decisions while maintaining trust and credibility
Demonstrated organizational and prioritization skills, with the ability to manage multiple, concurrent initiatives with precision and attention to detail
Problem-solving, and critical thinking capabilities, with the ability to navigate ambiguity and develop effective solutions
Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences
Willingness and ability to travel overnight to support client needs

Nice To Haves

Bachelor’s degree preferred in Business, Communications, Marketing, or a related field; equivalent relevant work experience may be considered
Experience working with the Paciolan platform

Responsibilities

Build, manage, and maintain events within the Paciolan platform
Consult with clients on platform functionality and industry best practices
Communicate custom eCommerce requests and requirements with development teams
Deliver exceptional client service while identifying opportunities to drive incremental revenue
Assist with planning, implementation, training, and ongoing management of new and existing client services and third-party integrations
Participate in after-hours and weekend on-call rotations supporting clients and internal teams
Operate independently while escalating risks appropriately
Actively contribute to Go-To-Market product initiatives
Demonstrate strong ownership and accountability in managing priorities and deliverables
Build effective cross-functional partnerships to support business objectives and customer outcomes
Contribute positively to team culture and collaboration
Travel to client sites as needed
Assist in the development of operating policies and procedures
Perform various additional duties as needed